What Personal Information Do We Gather From Those Who Visit Our Site?
When you visit our web site, you may provide us with two types of information: personal information you knowingly choose to disclose, and information that we automatically collect as you browse our Site.
Information You Voluntarily Submit
We collect and store any information you enter on our Site, or provide to us in offline contacts we have with you. Information is collected from visitors to the Site in the following areas:
- Registration Forms
If you register for the Site, or for specific events, contests and newsletters on various areas of the Site, we will generally ask you to provide contact information, and preferences regarding the event or material for which you desire to register. You may, however, visit our Site without registering.
- Order Forms
Some areas of the Site may allow you to order products or services, whether or not for a fee. In connection with these transactions, we collect data necessary to complete the transaction and that is furnished by you. This may include contact information, date of birth, E-mail address, telephone number and your credit card number. We may also collect information about gift recipients so that we can fulfill a gift purchase.
At times, you may be asked to complete survey questions that appear on the website.
- Employment Applications
You may submit information related to job opportunities with Medela, Inc.
- Discussion Forums
We may make chat rooms, forums, message boards, and/or news groups available to our users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
On several screens of our site, you also have an opportunity to communicate with us by E-mail. You may also choose to provide your email address to receive communications from us or third parties.
Information Collected and Stored Automatically
When you browse our Site, you and your web browser may also transmit information that we automatically collect. We do log your IP address (the Internet address of your computer), the web pages you visit and the time of your visit, and other clickstream data. This information may be combined with other personal information you have provided. The only other type of information automatically provided to us is the type of computer, operating system and browser you are using. This information is provided by your browser, which we use to improve the performance of our Site.
We may also place small data files, called “cookies,” in the browser file of your computer’s hard drive. These cookies automatically identify your browser to our server whenever you interact with the web site. We use the cookies to record web site statistics. Most browsers automatically accept the cookies, but you usually can change your browser setting to prevent the acceptance of cookies. Certain web pages may not function properly if you choose not to accept cookies.
How We Use Your Personal Information
We use your personal information to communicate with you if and when necessary in connection with your use of our Site, to respond to your questions, or to send you material and information you request. We may collect, track and/or use your information to:
- Personalize your site experience and to allow us to deliver the type of content and product information in which you are most interested.
- Consider your suggestions.
- Possibly respond directly to you for clarification.
- Process your request for materials if you make one.
- Try to and answer your questions if you ask them.
- Register you for an event, contest or sweepstakes, if you request it.
We may also use your web site information in order to help diagnose problems with our Site. We may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve our Site to better serve our customers. We use your IP address to help diagnose problems with our servers, and to administer our Site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of our Site, but we do that in a way that does not identify you or any other user personally. We may hire third parties to help us collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make our Site more useful to visitors — to learn about the number of visitors to our Site, what part of the Site they are interested in, how long the use the Site, and the types of technology our visitors use.
Disclosing Your Personal Information To Others
Except in the limited circumstances stated in this paragraph, we do not sell, rent, license, trade or otherwise disclose the personal information of our Site visitors to unaffiliated third parties. We may disclose your information to service providers who assist us in operating the Site or conducting our business. We may also share such information among our affiliates as necessary to provide you with the information and services you request or in which you may otherwise be interested. We may disclose information about you if and when we believe it is necessary to comply with any law, rule, court order, or subpoena, or to enforce our legal rights or the Terms and Conditions of Use and Agreement of this Site, or to protect our business, property and operations, or in connection with a sale, acquisition, merger or other business combination of our business with a third party. We may also disclose nonpersonally identifiable visitor information to other parties for marketing, advertising or other uses.
Some areas of the Site may allow you to conduct e-commerce transactions (event registration, donation, game and sweepstakes participation, etc.). [Do these apply?] In connection with these transactions, we collect data necessary to complete the transaction that is furnished by you. This information may be furnished to a third party in order to facilitate the transaction.
Links To Other Sites
Since we are committed to your privacy and security, we have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. When you place an order or access your personal information, we offer the use of a secure server. Once we receive your transmission, we use our best efforts to ensure its security on our systems.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. You have the following options for reviewing or removing your information from our database to no longer receive communication from us. If you request your account information be deleted from our database, we may maintain information about individual sales transactions for recordkeeping and servicing.
- You can send E-mail to privacy@Medela.com.
- You can send mail to the following postal address:
1101 Corporate Dr.
McHenry, IL 60050
Please note that due to E-mail production schedules, you may receive an E-mail message from us after you have provided your opt-out notice.