Frequently Asked Questions

Medela recommends that babies under 20 pounds be weighed by placing them in the basket of the BabyChecker. Generally, infants over 20 pounds would be weighed with the basket removed. The BabyChecker can be used for readings up to 40 pounds.

When rented, the BabyChecker includes a carrying case in the cost of rental. If purchased, the carrying case can be ordered separately.

Read below for tips, or refer to:

• instructions for use

Do you have the scale in front of you?
Is the baby’s weight more than 1.102 lbs (500 grams)? Yes
No-if the baby weighs less than 1.102 lbs, you can use this scale, however, it will not lock the weight into memory. Some older scales will only lock in over 2.204 lbs (1000 grams). Are you using the scale with batteries or with the AC Adapter? If Batteries, remove the battery compartment cover from the bottom of the scale housing and correctly place the 6 “C” batteries. When the battery power is low, the display will show LO. If using the AC Adapter, push the small end of the AC Adapter into the receptacle and then plug into the wall outlet.
Is the scale on a flat and level surface? Yes
No - To level the scale; adjust the four legs under the scale until the bubble appears in the center of the Level Gauge. You must dress the baby in the clothes and/or blankets to be worn for breastfeeding. Press the "ON/ZERO" button and wait until a beep is heard and a 0.000 appears in the digital display and it shows CENTER ZERO.

Do you prefer to weigh the baby in pounds or grams?
For grams - Select on the right side of the scale housing the gram measurement.
For pounds - Select on the right side of the scale housing the lb/oz. measurement.

Did you place a cover or blanket on the basket?
Yes - Depress the “ON/ZERO” button again until you hear another beep and see the arrow pointing to “NET.” You will leave the cover or blanket on the scale.
No - proceed to next question. Now place the baby on the basket, holding one hand just above the baby. Wait until the digital display stops fluctuating. When you see the “LOCK” arrow on the digital display, you will hear a beep. This is the baby’s before feeding weight. Press “WEIGHT ENTRY”
Do you see where the arrow is next to “MEMORY WEIGHT?” This means that the baby’s before feeding weight is locked into memory. If you want to keep a log of your baby's weight, you should write the weight down.

It's displayed in pounds and ounces or grams and can be switched between these during weighing process by sliding the switch on the lower right hand side of the scale.

The baby's weight can be measured in either pounds and ounces or kilograms. Switching between grams and ounces cannot be done during the weighing process as the on/off switch is between the two weight choices.

The warranty on the BabyWeigh Scale is one year.

You may have to recalibrate the scale. Refer to the Service Manual for calibration instructions. If that does not work then Hold down the Before Nursing Button while turning on the scale, F1 will blink on the display, hit the After Nursing button a couple of times until F4 is on the display then hit the Reweigh button, the program should read H60 0. If the display already reads H60 0 the scale needs to be returned to Medela for repair, the scale most likely has bad load cell. If the display does not read H60 0 you will need to reset the display program. Press the Before Nursing button until the H is displayed, use the Weight Entry button to adjust the display to 6, the After nursing button to change 0, and Reweigh button for blank space 0. Scale program is then reset. If you continue to have problems, call Medela Customer Service to obtain an RMA to return for repair.

Using a 10 kg calibration weight class F or better, check the accuracy of the BabyChecker after each move. If the scale needs to be re-calibrated, it must be returned to Medela for service.

Follow recalibration technique using calibration weight found in BabyWeigh instructions. Using the calibration weight, check accuracy after each move. If weight is inaccurate after recalibration, scale should be returned to Medela for repair.

A 10 kg calibration weight, class F or better, is used to check the accuracy of the BabyChecker and BabyWeigh scales.

The BabyWeigh II scale requires two, 10 kg weights for calibration.

The dimensions of the BabyChecker are 5 ½" H x 12" W x 22" L. The unit itself weighs 6 pounds 6 ounces.

The accuracy is +/- 0.375% of the reading. The BabyChecker is accurate to 0.01 kilograms for infants under 10kg and to 0.02kg for infants weighing 10-20kg.

Accuracy is: range 0-6,000g, resolution 2g, and accuracy +/- 0.034% at 0 to 12 pounds, and range 6,000-12,000g, resolution 5g, and accuracy +/- 0.042% at 12 to 24 pounds.

The BabyWeigh scale calculates the amount of milk a baby consumes during breastfeeding, simply by weighing baby before and after the feeding.

When in storage, do not put anything on the tray.  Keep the unit in a cool, dustless and dry environment and remove batteries during extended storage.

Dimensions 7 1/2" H x 13" W x 22" L and actual unit weight is 10 pounds.

The Transformer for the BabyWeigh scale is 9 Volts DC.

The BabyChecker is powered by 6 AA batteries, which powers the unit for approximately 200 hours. This scale does not use a transformer.

Six "C" batteries run unit for approximately 1,000 hours or the scale can be powered by an AC adapter.

Please refer to the BabyWeigh II Scale Instructions.

You will not be able to lock in weight if the baby weighs less than 1.102 lbs (500 grams) or more than 24 lbs (12,000 grams). Many people try to test the unit before using it with a baby, but if they choose an object under 1.102 lbs (500 grams), the weight will not lock in to proceed.

The first step to find the right bra is getting accurate bust measurements, which can be done easily in the comfort of your home, best with a soft tape measure. Every woman is unique and this calculation is the first and most important step. 

We have 5 easy steps for you to measure yourself:
•    Measure around your full bust, measure around your over bust
•    Subtract your over bust measurement from your bust measurement
•    Use our table to find your cup size
•    Find your band width according to your over bust measurement.
•    Use our size chart to find your correct size by combining cup size with bandwidth 

There are different products in our collection to help you in your breastfeeding and pumping journey. If you want to breastfeed and pump we recommend you to use our 3 in 1 Nursing and Pumping Bra, which is designed for 1) use with your wearable in-bra pump 2) use with your electric breast pump 3) nursing. 

You should keep in mind that a nursing bra might need to get washed frequently so we recommend you have enough to wash and wear in exchange. We have a wide offering of bras to fit different needs. Check out our sleep bra with no hooks and eyes, plus a crossover nursing feature.  For more details please check out the full portfolio.

You can wear a nursing bra to bed as long as it is comfortable for you. During pregnancy and nursing the breast grows and you might want to have a little support even when sleeping. Our Sleep Bra is designed with minimal seams and no hooks, so nothing disturbs your skin while you sleep. It has a crossover function to allow for easy access for nursing during the night. Another benefit to wearing a bra for sleep is that you can also wear breast pads to avoid any leakage marks on your clothes.

As a breastfeeding mom you do not have to wear a bra to sleep, but of course, there are several reasons you may want to do so:

1) your breasts are bigger than you are used to before pregnancy and you might feel you need some light support during the night
2) if your breasts leak you can easily place breast pads in your bra to avoid leakage on your clothes. We recommend using our Sleep Bra as this is the most comfortable piece in our collection for laying down.

We recommend you start wearing a maternity and nursing bra in the second trimester or when your regular bra gets uncomfortable. Our maternity & nursing bras are made of Adaptive Stretch™ material that grows with your changing body from pregnancy through nursing. Use our size chart to find the right size of your next nursing bra.

Medela disposable bra pads are made of super absorbent materials that prevent leakage and maintain dryness.  A soft layer keeps moisture away from the breast for added comfort.  Includes a leak-resistant pocket and extra liner that provide added protection.  Individually wrapped for hygiene and convenience.

Medela washable bra pads can be machine washed warm with like colors.  Tumble dry.

Our collection includes nursing bras and pumping garments that have different features, but most bras are compatible with electric pumping. The 3 in 1 Nursing and Pumping Bra is the first bra that is specifically designed for hands-free pumping with wearable pumps, electric pumps and for breastfeeding.

Our 3in1 Nursing and Pumping Bra is designed to fit most in-bra pumps as well as the breast shields of most electric pumps.

Supportive bras are the most recommended to wear with in-bra pumps. Our 3in1 Nursing and Pumping Bra offers medium to high support which is ideal for in-bra pumping while providing full comfort for all-day wear. Our straps adjust from the front so it is easy to fit the in-bra pump and adjust to the right length for a comfortable and snug fit. As our bra is made of soft touch Adaptive Stretch™ material, it naturally adapts to your changing body and stretches for a comfortable fit. 

The Transportation Security Administration (TSA) allows mothers flying with, and without, their child to bring breast milk in quantities greater than 3 ounces as long as it is declared for inspection at the security checkpoint.  Please check the TSA website for the most up-to-date information regarding restrictions.

Thaw milk overnight in the refrigerator, or hold the bottle under warm running water until thawed.  You can also place the sealed container in a bowl of warm water for 20 minutes to bring it to body temperature.  Do not let the water reach the level of the container cap. 

Thawed milk is safe in the refrigerator for up to 24 hours.

CAUTION:  Never microwave breast milk.  Microwaving can cause severe burns to baby’s mouth from hot spots that develop in the milk during microwaving.  Microwaving can also change the composition of breast milk.

• You can safely store your breast milk for up to 10 hours* with Pump In Style Advanced and Freestyle breast pump cooler bags.   
• Direct exposure to the sun, like leaving the cooler in a car, severely reduces the cooling effectiveness. 
• Breast milk is safe stored in a cooler at/or below 59 degrees for up to 24 hours.
• The liquid inside the cooling elements is water with food grade dye. The liquid is non-toxic.
• Medela does not have recommendations for storing breast milk with dry ice. Consult a lactation consultant or healthcare provider for further information.
   

*When ice pack is frozen solid

In the past it was thought that mothers needed to make more and more milk as their babies grew.  Scientists now know that a healthy milk supply remains fairly constant over the six (6) months of exclusive breastfeeding.  Your baby will take the amount he needs.

During the early weeks, babies eat very frequently and grow very quickly.  By day 10-14, babies should regain any weight they lost after birth.  For the next few months babies will gain about an ½ ounce to 1 ounce a day. 

Around three (3) to four (4) months, a breastfed baby’s rate of grown begins to slow down.  Your milk supply will continue to satisfy the baby until it is time to introduce solids at 6 months.

Be the end of the first week of life, women who are breastfeeding one baby normally make between 19 to 30 ounces of milk each day.  Infants between one (1) and six (6) months of age normally drink an average of 19 to 30 ounces a day. 

An average size “meal” for a baby is between three (3) to five (5) ounces of breastmilk.  Formula is harder to digest and less well absorbed.  Formula fed babies may need larger feeds.  Consult your healthcare professional for advice.

Rarely, some mothers notice their defrosted breastmilk has a soapy taste or odor. This is due to lipase, an enzyme, which helps to digest the fat content of the breastmilk. If this occurs, scald the breastmilk (do not bring to a boil) on a stove until tiny bubbles appear along the sides of the pan; do this before freezing. The scalding process will neutralize the enzyme, preventing the soapy taste or smell.

Medela does not suggest the use of bottle liners as anything placed into the bottle can interfere with the valve assembly causing lack of suction.  If you wish to use a bottle liner, pump into Medela bottles and then pour the collected breast milk into the bottle liner.

Calma has been tested with Medela containers only.

Cleaning & Care
Prior to first use and after each use:

Disassembly

1. Remove Calma from container by turning counter clockwise.
2. Press base down.
3. Lift nipple from top and remove silicone nipple.

Cleaning

It is important to clean Calma after every feed:

1. Rinse all separated parts in cool water to remove breast milk.
2. Wash all separated parts in warm, soapy water.*
3. Rinse all separated parts with clear water.
4. Allow all separated parts to air dry in a clean area.

Note: You can also wash all separated parts on top rack of dishwasher.

*It is not recommended to use a bottle brush with Calma.

CAUTION: Do not leave feeding parts in direct sunlight or heat, as this may weaken or damage parts.

Sanitizing

1. In addition to cleaning, Calma can be sanitized once per day by boiling:
2. Separate all parts.
3. Choose a pot that is large enough so parts. DO NOT rest on the sides or bottom while boiling.
4. Fill the pot with water and bring to a boil.
5. Carefully drop parts into boiling water, and boil for 10 minutes.
6. Gently remove parts from water with tongs and place on a clean surface.
7. Allow all separated parts to air dry in a clean area.

Medela’s Quick Clean™ Micro-Steam™ bag can be used as an alternate to boiling. To locate a Medela retailer visit medela.us/breastfeeding/location-finder.

Storing Parts

Make sure all parts are completely dry before storing. When parts are not in use, put in clean plastic bag or store in a container with a lid. Alternatively, the parts can be wrapped in clean paper or cloth towel. Do NOT store wet or damp parts.

• It is normal for pumped milk to vary in color and consistency depending on your diet. Stored milk will separate into layers and the cream will rise to the top. Gently swirl (don’t shake) the bottle to mix the milk layers.
• Avoid adding freshly pumped milk to already cooled milk.  You can add small amounts of cooled breast milk to the same refrigerated container throughout the day.
• Pumped milk may be added to frozen milk provided it is first chilled and the quantity is less than what is frozen.
• Store your milk in Medela’s BPA-free breast milk collection bottles or in storage bags specifically designed for breast milk, such as Medela’s BPA-free Pump & Save™ bags.
• Freeze milk in two (2) to four (4) ounce portions. Small amounts thaw more quickly. You will waste less milk this way. Be sure to leave some extra room at the top of the container so the bottle or bag will not overflow when freezing or thawing.
• Seal containers tightly. Write the date on a piece of tape and place on the bag or bottle. Use the oldest milk first.
• If you do not plan to use the milk within a few days, freeze it right away in the coldest section of your freezer.

To help prevent accidental leaks:

1. Ensure that the zipper on the bag closed properly.
2. If milk is trapped in the zipper, attempt to clean out the milk.  Milk in the zipper may expand during freezing, causing a potential leak.
3. Handle bags with care once frozen.  Be careful not to drop bags or have bags bang together.
4. Store bags in the upright standing position to prevent damage.  Do not store bags lying flat or stacked on top of each other.

1. Place newest bottles or bags of breastmilk in the tray just behind the "IN" arrow, naturally rotating bottles or bags already in the tray toward the "OUT" arrow.
2. When ready to feed, remove bottle or bag from the side of the tray with the "OUT" arrow.
3. Arrows remind the person feeding baby that the older breastmilk is used first to help prevent wasted/spoiled milk.

Cleaning

1. Prior to first use, bring water to boil then place lids & bottles in boiling water for 10 minutes.
2. For regular cleaning, all components may be washed on top rack of dishwasher.  Labeling lids and breast milk bottles may be sanitized in boiling water for 10 minutes.  To hand wash, rinse in cool water to remove breast milk, wash in warm soapy water and rinse with clear water.  Air dry in clean area and store when not in use.  Do NOT store wet or damp parts.  Labeling lids and breast milk bottles may also be sanitized using a Quick Clean™ Micro-Steam™ bag.

Safety
 

• Always test temperature of breast milk before feeding to your baby.
• Always inspect the bottle, nipple and other components before and after each use.
• To prevent possible choking hazard, test strength of nipple by pulling on bulb portion. If nipples appear cracked or torn, discontinue use immediately.
• Infants must not be bottle fed without adult supervision.
• Do not allow child to walk or run with bottle.
• Do not let child take bottle to bed or self-feed for long periods of time.
• Do not attempt to enlarge the nipple hole.
• Nipples should not be used as pacifiers.
• IMPORTANT:  Plastic bottles and component parts become brittle when frozen and may break when dropped.  Also, bottles and component parts may become damaged if mishandled, e.g. dropped, over-tightened, or knocked over.  Take appropriate care in handling bottles and components.  Do not use the breast milk if bottles or components become damaged.

Calma is compatible with all Medela containers, including the Colostrum containers, 80 ml, 5 oz and 8 oz containers.

Each silicone nipple is stamped with an “S” for Slow-flow or an “M” for Medium-flow. 

Wide base slow flow 0-4 months.

Wide base medium flow 4-12 months.

Medela breast milk bottles are made of FDA food contact grade polypropylene.  Medela bottles are BPA-Free and designed for safe feeding and long-term storage of breast milk.

Polypropylene has a recycle number of 5 or PP stamped into the plastic item.  Medela only uses new, virgin materials in manufacturing of all products.

Before first use every day
SoftShells™ should be sanitized once a day. For both Inverted Nipple and Sore Nipple Kits.

If you have just used the SoftShells, the foam inserts must be cleaned separately before sanitizing. Squeeze the milk out of the foam, then rinse them twice with clean cold water. Dry them by squeezing between a clean cloth or paper towel. Separate and place the silicone back and dome in a small pan filled with cold water. Distilled water is recommended. Bring the water to a boil and allow it to continue boiling for approximately 10 minutes. Drain off the water and place parts on a clean cloth to dry.

For Quicker Cleaning

Medela offers Quick Clean™ Micro‑Steam™ bags for daily kit disinfection and Quick Clean wipes for cleaning before and after each pumping session. Shells and backs can be put in the top rack of a dishwasher or an autoclave. Do not place foam inserts in a dishwasher, Quick Clean Micro-Steam or autoclave.

Between uses during the day

If you are leaking, special care must be taken to avoid the buildup of dried breast milk on the shell parts and in the foam inserts. If the foam inserts become saturated, separate the shells, backs and inserts. The shells and backs should be washed with a mild soap or detergent in warm water, rinsed thoroughly in cold water and dried. Squeeze the milk out of the foam, then rinse them twice with clean cold water. Dry them by squeezing between a clean cloth or paper towel.

Only wear breastshells during waking hours.  The reason that you would only wear them during the day is so that you do not have to worry about lying on them or having them shift.  If they shift they could apply pressure to the wrong area. If you are awake, you will know if they have moved out of place or if the pressure is too much and be able to adjust them.

If using the SoftShells, do not feed the milk collected in the foam insert to the baby.  Discard this milk.

For inverted nipples, begin wearing the breast shells during the last couple of weeks of pregnancy (contact your healthcare provider before pre-natal use).  Continue to wear them after the baby is born between feedings, until your baby latches on to the breast without difficulty.

For sore nipples, breast shells can be worn continuously between breastfeeding sessions.

TheraShell backings are made of soft, flexible silicone backs and include both backings for sore and inverted nipples.  The domes are made of polypropylene. 

SoftShells are sold with only one type of backing, either sore or inverted. The SoftShell backings are also made of soft, flexible silicone backs, but have a more flattering contour under your clothing. 

We recommend that you seek advice from a lactation consultant or other healthcare professional to determine the correct size for you and your baby.

Before using for the first time, clean and sanitize kit parts: breast shields, breast shield connectors, white membranes, yellow valves, breast milk bottles and lids.

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Clean
 

Clean breast pump kit parts after each use.

1.     Disassemble all parts.

2.     Rinse in cool water all separated parts that came in contact with your breast and breast milk in order to remove breast milk residue.

3.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

Sanitize
 

Sanitize breast pump kit parts once daily.

1.     Fill a pot with enough water to cover all parts.

2.     Bring water to a boil.

3.     Place parts in boiling water for 10 minutes.

4.     Allow water to cool and gently remove parts from water with tongs.

5.     Place parts on a clean surface and/or towel.

·         Allow parts to air dry

·         Store parts when not in use.

·         Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Safety
 

• Always test temperature of breast milk before feeding to your baby.
• Always inspect the bottle, nipple and other components before and after each use.
• To prevent possible choking hazard, test strength of nipple by pulling on bulb portion. If nipples appear cracked or torn, discontinue use immediately.
• Infants must not be bottle fed without adult supervision.
• Do not allow child to walk or run with bottle.
• Do not let child take bottle to bed or self-feed for long periods of time.
• Do not attempt to enlarge the nipple hole.
• Nipples should not be used as pacifiers.

The new 105° opening angle and oval shape of the PersonalFit Flex breast shields allows more flexibility for mom to position the shield in different ways while she pumps, based on what’s comfortable for her. When let-down occurs, mom’s milk ducts get bigger – the new shape and angle allows the milk to flow more freely. Changing the opening angle of the flange from 90 degrees to 105 degrees made a difference; it better matched the contour of the breast and reduced compression of the milk ducts, which allows milk to flow more freely through them. This change resulted in increased volume of milk expressed during a pump session -  11.8 percent more overall on average. The 11.8 percent is the average but every mom’s personal experience will differ. 

The PersonalFit Flex Breast Shields should be washed and sanitized prior to first use. They should continue to be washed after each use and sanitized once daily. Cleaning instructions for the PersonalFit Flex Breast Shields are the same as the cleaning instructions for your other breast pump parts that come in contact with your breast or breast milk; please refer to the breast pump instructions for use for detailed cleaning instructions.

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

Yes, the material is made without BPA, natural rubber latex and phthalates.

The PersonalFit breast shields are made of Polypropylene.
 

Medela PersonalFit Flex™ Breast Shields are made of food grade Polypropylene (PP) and Thermoplastic elastomers (TPE). 

PersonalFit Flex™ Breast Shields can be used with all Medela breast pumps.

Medela PersonalFit Flex Breast Shields are manufactured in Switzerland, packaged and printed in the U.S. 

No, the oval shape can be rotated 360o for whatever position is most comfortable.

Yes, the PersonalFit™ PLUS Breast Shields can be sanitized using the Quick Clean™ Micro-Steam™ Bags. The cleaning and sanitizing instructions for the PersonalFit™ PLUS Breast Shields are the same as the PersonalFit™ Breast Shield. For the complete cleaning instructions, refer to the breast pump kit instructions for use document.

No, these are designed to be used with Pump in Style Advanced.  Using with Pump in Style with MaxFlow may cause irreversible damage to your breast pump.  

Pump in Style with MaxFlow has unique parts and was designed to be a closed system at the kit, which means its tubing is designed to work with PersonalFit Flex Connectors only.  Using your Symphony kit with Pump in Style MaxFlow will cause milk back-up into the tubing and result in irreversible damage to your pump. 

Micro-Steam bags can be used with different types of microwaves.  If the wattage is higher than 1100 watts, set the time for 1.5 minutes.

More than one bag can be put in a larger microwave.  No additional time on the microwave is required.  Make sure the bags fit and rotate properly.

Yes.  Quick Clean Soap is specially formulated to break down and remove the protein and fat found in breast milk.  We have demonstrated through testing that the product works without scrubbing.  It is important to soak everything being cleaned in soapy water for 5 minutes.

Each bag can be used up to 20 times (no more because they can break down and leak).

Quick Clean Soap is meant to be used every day.  The soap is gentle and very effective on surfaces touched by breast milk.

Hygienic wipes are proven safe for cleaning breastpumps, breastshields and accessories. Also great for changing tables, high chairs, cribs, countertops, toys and more. No need for soap and water. Unscented, alcohol and bleach free.

Directions for use:  Wipe surface with towelette. Intended for use after pumping. If used immediately before pumping, rinse with water after wiping or allow 10 minutes to air dry.

CAUTION:  Causes moderate eye irritation. Avoid contact with eyes. Avoid eye contact until hands are dry. Do not ingest.

FIRST AID:  Have the product package with you when calling a poison control center or doctor, or going for treatment.

IF IN EYES/IF INGESTED:  Hold eyelids open and rinse slowly and gently with water for 15-20 minutes. Remove contact lenses if present, after the first 5 minutes, then continue rinsing the eye. Call a poison control center (1-800-222-1222) or doctor for treatment advice.

Before using for the first time, clean and sanitize kit parts: breast shields, breast shield connectors, white membranes, yellow valves, breast milk bottles and lids.

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Clean

Clean breast pump kit parts after each use.

1.     Separate breast shields from breast shield connectors.

2.     Twist and pull the yellow valves off of the breast shield connectors.

3.     Remove the white membranes from the yellow valves.

4.     Rinse in cool water all separated parts that came in contact with your breast and breast milk in order to remove breast milk residue.

5.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

Sanitize

Sanitize breast pump kit parts once daily.

1.     Fill a pot with enough water to cover all parts.

2.     Bring water to a boil.

3.     Place parts in boiling water for 10 minutes.

4.     Allow water to cool and gently remove parts from water with tongs.

5.     Place parts on a clean surface and/or towel.

·         Allow parts to air dry

·         Store parts when not in use.

·         Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Quick Clean Soap is great for home use every time you clean.

• Micro-Steam bag is intended for use only with microwave safe plastics.
• Do not use to clean breastpump piston and cylinder.
• Do not use to clean SoftFit™ breastshields.
• Do not use to clean Harmony™ breastpump parts.

...breastmilk bottles, nipples, pacifiers, cups, and breastpump accessories.  Use only with microwave-safe plastics. 

Quick Clean Soap is concentrated and intentionally clear.  Quick Clean Soap is very effective in small amounts so don't be fooled by its appearance.  Follow the instructions so that you don't use too much and waste the soap.

The higher the altitude, the more chance the suction level will decrease.

According to the TSA, if the lithium battery is in the Freestyle pump it does not have to be removed from the pump. For personal use items such as hearing aids or breastpumps there is generally no restriction.

Clean breast pump kit parts after each use.

IMPORTANT:Make sure all parts are completely dry before re-assembling.

IMPORTANT:Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

1.     Disassemble breast shield, breastshield body, back cap, membrane, bottles and bottle caps.

2.     Rinse in cool water all separated parts that came in contact with your breast and breast milk in order to remove breast milk residue.

3.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

Watch the Cleaning & Care video.

IMPORTANT: Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

Tip: As an alternative to using a damp cloth, use Quick Clean™ wipes for easy, convenient cleaning.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing.

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

·         Rinse tubing with clear water.

·         Hang to air dry.

Allow all breast pump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

Pump Registration

Congratulations on your new Medela breast pump!

Register your pump now

Questions? Call 1-800-435-8316 to speak with a Medela Customer Service team member or contact us.

If sanitizing your kit, separate all parts that come in contact with your breast or breast milk and boil for 10 minutes.  (Boiling may cause tubing to become foggy or cloudy.  This does not affect the function of the tubing.)

All parts that come in contact with your breast or breast milk are dishwasher safe as long as they are secure on the top rack away from the heating element.

You can also follow the instructions on Medela's Quick Clean™ Micro-Steam™ bag.

1. Make sure the battery has been inserted into the pump. When first opening the Freestyle packaging, the battery is inside the top portion of the plastic tray that contains the pump.
2. Battery may not be properly inserted into the pump. Make sure the “This side down” message is inserted toward the bottom of the pump and that the pull tab is facing up. When properly inserted the battery should easily slide into the battery compartment.
3. Make sure pump is plugged into a wall outlet and the power cord symbol is displayed when charging
4. Make sure you are using the power cord that came with the pump. If the power cord symbol is flashing, this indicates a problem with the voltage and/or power supply. 

 Watch the Troubleshooting video.

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

1. Use the power cord that came with Freestyle in conjunction with the proper travel adapter for the relevant country (available at many electronic or travel stores)
2. Use battery power
3. Use Medela 12V Vehicle Lighter Adapter (#67153) sold separately

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry.

1. Make sure the breast shield is assembled correctly and the back cap is firmly attached at all three connection points.
2. Make sure the breast shield forms a complete seal around the breast.
3. Make sure the tubing ends are securely attached into the pump and breast shield assemblies. There should be a slight click when the tubing connection is properly made.
4. Take care not to kink the tubing.
5. If single pumping, make sure the unused tube is securely connected to the tubing dock.
6. Make sure battery is not low (flashing battery symbol with one bar). If low, use power cord to charge.   

Watch the Troubleshooting video.

• “Err” accompanied by 3 beeps (pump may or may not work). This indicates a problem with the pump’s hardware. Please email Medela Customer Service or call 800-435-8316. 
• Power cord symbol flashing and pump does not turn on: This indicates a problem with the voltage and/or power supply. First, make sure to use the appropriate Medela power cord that came with the pump. If this does not solve the problem, email Medela Customer Service or call 800-435-8316. 
• Battery symbol (outline and one bar) flashing: This indicates low battery power. Connect the pump to the power cord and plug in to charge the battery. Note: A fully charged battery, if removed from pump, will cause the battery symbol to flash when re-inserted. Recharge for 24 hours to reset flashing battery symbol.
• Battery symbol (outline only) flashing and pump does not turn on:
  • This indicates a problem with the battery.
  • First, connect the pump to the power cord and plug in until battery is fully charged
  • If this does not work, disconnect the power cord and remove the battery for at least 10 seconds. Reinsert the battery, connect the power cord, and plug in for a full charging cycle (this may take up to 24 hours).
  • If this does not work, replace with a new battery (email Medela Customer Service or call 800-435-8316).
• Battery message “bAtt” is displayed: This indicates the pump is in initial charging mode or the initial charge mode has been interrupted (battery was removed and reinserted). The pump will need to go through a complete charging cycle (18-24 hours) prior to use. For best results allow the pump to charge plugged in and uninterrupted for 24 hours. There is no need to remove the battery unless replacing.

 Watch the Troubleshooting video.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

No. Although your Freestyle Flex Breast Pump may seem to physically "fit" the connectors from Symphony or Pump in Style Advanced, they are NOT compatible.

Freestyle Flex is only compatible with Medela's PersonalFit Flex™ Connector. Our PersonalFit Flex Connectors create a closed system, designed to prevent milk back-up into tubing. Use with other connectors could cause irreversible damage to your breast pump. Additionally, if using a non-compatible connector, you may experience vacuum levels outside of our clinically safe vacuum ranges.

Please check your instruction manual for complete cleaning directions. Before use, ensure that the connectors and tubing are completely dry. Tubing should be hung to dry - do not dry tubing by running the pump with wet tubing connected. Pump operation with wet or moist tubing can lead to irreversible damage to the pump.

Freestyle Flex's tubing and power adaptor were developed exclusively for Freestyle Flex. Only PersonalFit Flex™ Breast Shields and Connectors should to be used with Freestyle Flex. Our PersonalFit Flex connectors create a closed system, designed to prevent milk back-up into tubing. Use with other connectors could cause irreversible damage to your breast pump. Additionally, if using a non-compatible connector, you may experience vacuum levels outside of our clinically safe vacuum ranges.

The Pump In Style Advanced power adaptor (68030 / 9207010) is a linear power supply that is designed for use with standard U.S. outlets. Use of this adaptor outside the United States may result in breast pump motor damage and unpredictable operation.

As of June 2019, All Pump in Style breast pumps have been updated with a dual-voltage power adaptor 110-240v.  If you have an older power adaptor (68030/9207010) you may purchase the new power adaptor (101036640 / 101036649) for international use. Please call Medela Customer Service if you have any questions.

You can pump hands-free with the Hands-free™ Pumping Bustier!

Yes, all you would need is a universal prong converter (sold separately, not a Medela item). 

Call Customer Service for any type of service needed to your pump. We will troubleshoot to determine the cause of malfunction and help you to restore it to working order. Medela does not repair motors of personal care products like the Pump In Style even within its warranty. If within warranty, we may replace the unit after verifying the purchase date with a copy of your receipt. If outside warranty, we suggest purchasing a new unit.

Yes, you would still need to purchase a universal prong converter (sold separately, not a Medela item). 

The higher the altitude, the more chance the suction level will decrease.

Clean the faceplate monthly. Also, inspect tubing after each pumping session. Clean tubing and faceplate if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop Pump In Style® Advanced tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

NOTE: Make sure faceplate and diaphragm are completely dry before reseating.

NOTE: The faceplate must be seated correctly and snapped together at all connection points. This ensures the pump will have adequate vacuum and optimum performance.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

·         Rinse tubing with clear water.

·         Hang to air dry.

7.     Snap off the faceplate using the thumb tab.

8.     Soak in warm soapy water for 5 minutes.

·         Clean with a clean dish-cloth or soft brush

·         Rinse parts with clear water.

·         Allow to air dry in a clean area.

9.     Wipe diaphragm with a clean (no soap), damp cloth.

·         Allow to air dry in a clean area.

10. Locate the 3 connection points on the reverse side of the faceplate and on the pump.

11. Align connection points and hold back of pump with one hand while pushing on the faceplate until it snaps into place.

Watch the Assembly & Cleaning video.

 Allow all breast pump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

You can purchase the following online:

• Battery packs

Pump Registration

Congratulations on your new Medela breast pump!

Register your pump now

Questions? Call 1-800-435-8316 to speak with a Medela Customer Service team member or contact us.

Sanitize breast pump kit parts once daily.

1. Fill a pot with enough water to cover all parts.
2. Bring water to a boil.
3. Place parts in boiling water for 10 minutes.
4. Allow water to cool and gently remove parts from water with tongs.
5. Place parts on a clean surface and/or towel.
   -  Allow parts to air dry
   -  Store parts when not in use.
   -  Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Watch the Cleaning & Care video.
 

The Pump In Style Battery Pack is intended for use with Pump In Style breast pumps (manufactured in January 2008 and later) ONLY.

The Battery Pack uses 8 AA alkaline batteries, or, for more consistent pump performance, use rechargeable batteries.

Each will provide approximately 2 hours of pumping time. It is recommended that batteries be replaced or recharged between the 10th and 12th pumping session.

Pump in Style recently updated it’s AC power adaptor as of June 1st, 2019.  With this new adaptor, when traveling internationally, there are 3 power options:

1. Use the Battery Pack that was included with your Pump In Style® Advanced breast pump.
2. Purchase the 9 volt Portable Vehicle Adaptor (sold separately) item 67174.
3. Use the power adaptor that was included with your Pump in Style® Advanced breast pump with universal prong converters (sold separately, not a Medela item)

Please note: The previous Pump in Style Advanced power adaptor (item number 68030 or 9207010) is not compatible outside of North America. Please call Medela Customer Service if you have any questions identifying which power adaptor came with your breast pump.

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

Before using for the first time, clean and sanitize kit parts: breast shields, breast shield connectors, white membranes, yellow valves, breast milk bottles and lids.

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Clean breast pump kit parts after each use.

1.     Separate breast shields from breast shield connectors.

2.     Twist and pull the yellow valves off of the breast shield connectors.

3.     Remove the white membranes from the yellow valves.

4.     Rinse in cool water all separated parts that came in contact with your breast and breast milk in order to remove breast milk residue.

5.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

Watch the Assembly & Cleaning video.

You can use Medela's Quick Clean™ wipes between pumping sessions and then clean your kit once you get home.  Follow instructions on Quick Clean package.

Clean the faceplate monthly. Also, inspect tubing after each pumping session. Clean tubing and faceplate if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Contact Medela Customer Service at 1-800-435-8316.

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

NOTE: Make sure faceplate and diaphragm are completely dry before reseating.

NOTE: The faceplate must be seated correctly and snapped together at all connection points. This ensures the pump will have adequate vacuum and optimum performance.

1.     Turn off breastpump

2.     Unplug breastpump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breastshield.

5.     Rinse tubing in cool water to remove breastmilk.

6.     Wash tubing in warm soapy water.

·         Rinse tubing with clear water.

·         Hang to air dry.

7.     Snap off the faceplate using the thumb tab.

8.     Soak in warm soapy water for 5 minutes.

·         Clean with a clean dish-cloth or soft brush

·         Rinse parts with clear water.

·         Allow to air dry in a clean area.

9.     Wipe diaphragm with a clean (no soap), damp cloth.

·         Allow to air dry in a clean area.

10. Locate the 3 connection points on the reverse side of the faceplate and on the pump.

11. Align connection points and hold back of pump with one hand while pushing on the faceplate until it snaps into place.

Watch the Assembly & Cleaning video.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for Pump In Style® Advanced tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry

Watch the Assembly & Cleaning video.

1. Make sure all connections of the kit and breastpump are secure.
2. If single pumping, make sure the port plug is placed into one of the single pumping ports.
3. Make sure white membrane is laying flat against the yellow valve head.  Check that the yellow valve head is clean and not damaged.  Refer to the assembly instructions.
4. Make sure the diaphragm cap or faceplate on the front of the breastpump fits evenly and securely.
5. Make sure the ends of the tubings are fit securely into the backs of the breastshields and into the ports on the diaphragm cap or faceplate.

Watch the Troubleshooting video.

Microfiber is a polyester blend that has many fibers (threads) per square inch. This gives the On-The-Go-Tote, Backpack, and The Metro Bag their stylish and luxurious look.

No, it is only For Medela 9 Volt Breast Pumps: Pump in Style® Advanced, Advanced Personal Double Breast Pump and Personal Double Breast Pump. Not for use with Symphony®, Lactina®, Freestyle®, Sonata®, Swing® or 12 Volt Pump in Style breast pumps.

Yes, it will work on any Medela 9 Volt Breast Pumps: Pump in Style® Advanced, Advanced Personal Double Breast Pump and Personal Double Breast Pump (not compatible with Pump In Style Advance Breast Pump 12 volt, which was manufactured prior to January 2008)  

No. Although your NEW Pump in Style with MaxFlow Breast Pump may seem to physically "fit" the original PersonalFit Connectors, they are NOT compatible.

Pump in Style with MaxFlow is only compatible with Medela's PersonalFit Flex™ Connector. Our PersonalFit Flex Connectors create a closed system at the pump kit, designed to prevent milk back-up into tubing. Use with other connectors could cause irreversible damage to your breast pump. Additionally, if using a non-compatible connector, you may experience vacuum levels outside of our clinically safe vacuum ranges.

The Pump in Style Breast Pump has passed the required EMC standards for medical devices; however, this testing is not specific to pacemakers. It is recommended that you consult with a licensed healthcare professional. The Medela Harmony® Manual Breast Pump | Medela  is always an option in case there is a concern with using an electric breast pump. Here is also a link with helpful information Devices that May Interfere with ICDs and Pacemakers | American Heart Association.

The majority of Pump In Style accessories were developed exclusively for the Pump In Style family of products. Please see below for compatibility.

• Pump In Style tubing 101040559 [component] is exclusively for the NEW Pump In Style with MaxFlow breast pump.
• Pump In Style power adaptor 101036149 & battery pack 67553 are compatible with the Pump In Style with MaxFlow and Pump in Style Advanced.
• The PersonalFit Flex connector is compatible with the NEW Pump In Style with MaxFlow and Freestyle Flex breast pump. Use with other connectors could cause irreversible damage.
• PersonalFit Flex & PLUS breast shields are compatible with all Medela breast pumps.
• The Portable Vehicle Adaptor 67174, compatible with Pump In Style Advanced and should not be used with the NEW Pump In Style with MaxFlow breast pump.

 Pump In Style with MaxFlow Technology will default to the vacuum level/setting you ended your Stimulation Phase in by gradually ramping up to that level within 3 cycles. For example: if you are at level 7 while in Stimulation, when the pump automatically or manually switches to the Expression Phase the vacuum will ramp from level L4, L5, L6 and hold constant at L7 until you manually changes the vacuum using the + or - buttons.

No, the Pump In Style Advanced original connectors, membranes, tubing and power cords are NOT compatible with the new Pump In Style with MaxFlow breast pump.

Please note: New Pump in Style with MaxFlow and Freestyle Flex are compatible only with PersonalFit Flex connectors. Use with other connectors could cause irreversible damage to your breast pump.

Pump In Style with MaxFlow Technology can be used with the included battery pack for up to 2 hours. 8 AA batteries are not included.

Pump In Style with MaxFlow Technology default setting is level 4 in the Stimulation Phase. There are 10 levels in Stimulation Phase.

Sonata’s double pumping kit components and power adaptor were developed exclusively for Sonata, to optimize performance.  PersonalFit™ breast shields are compatible with all Medela breast pumps.

 You can pump hands-free with the Hands-free™ Pumping Bustier!

Call Customer Service for any type of service needed to your pump. We will troubleshoot to determine the cause of malfunction and help you to restore it to working order. Medela does not repair motors of personal care products like the Sonata even within its warranty. If within warranty, we may replace the unit after verifying the purchase date with a copy of your receipt. If outside warranty, we suggest purchasing a new unit.

We recommend fully charging the battery before using Sonata for the first time.  If you can’t fully charge the battery, you can use it plugged in to a power outlet.  

Sonata features Responsive Pump Technology. With Responsive Pump Technology, the pump automatically adjusts for changes in the body and or pumping environment making sessions more consistent and productive.

Watch the Sonata cleaning video

Clean breastpump kit parts after each use.

IMPORTANT: Make sure all parts are completely dry before re-assembling.

IMPORTANT: Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

1.     Disassemble breast shield, breast shield body, back cap, membrane, bottles and bottle caps.

2.     Rinse in cool water all separated parts that came in contact with your breast and breastmilk in order to remove breastmilk residue.

3.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

IMPORTANT: Do not wash the pump or power cord. Use a damp (not wet) cloth to wipe down the pump body if necessary. Do not sterilize piece parts in autoclave.

Tip: As an alternative to using a damp cloth, use Quick Clean™ wipes for easy, convenient cleaning.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for the Sonata Double Pumping Kit (includes tubing)

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry.

Allow all breast pump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

Pump Registration

Congratulations on your new Medela breast pump!

Register your pump now

Questions? Call 1-800-435-8316 to speak with a Medela Customer Service team member or contact us.

Watch the Sonata cleaning video here

Sanitize breast pump kit parts once daily.

1. Fill a pot with enough water to cover all parts.
2. Bring water to a boil.
3. Place parts in boiling water for 10 minutes.
4. Allow water to cool and gently remove parts from water with tongs.
5. Place parts on a clean surface and/or towel.
   -  Allow parts to air dry
   -  Store parts when not in use.
   -  Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

It may take Sonata up to 12 hours to fully charge.  The battery icon will indicate when the breast pump is fully charged. 

Sonata’s battery will last up to an hour on one charge. 1 Hour of pumping time will give a daily pumping mom 3-4 sessions before having to charge Sonata again.

• Reset your breast pump by pushing the power button on the back of the pump, while it’s on, for 3-5 seconds or until the display flashes. If you hold the button in longer the pump can go into “storage mode”.
• To remove from storage mode, plug your breast pump in to external power (wall outlet).

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

Perform a breast pump reset if Sonata is not responding as expected.  (i.e. acting strange, controls have stopped working, abnormal issues or noises, etc.) 

To reset your breast pump push and hold the power button on the back of the pump, while it’s on, for 3-5 seconds or until the display flashes. 

Watch the video to learn more

Your battery is broken.

• First, reset your breast pump by pushing and holding the power button on the back of the pump, while it’s on, for 3-5 seconds or until the display flashes.
• If that doesn’t work, Your battery is broken and unfortunately cannot be serviced or replaced.  The pump is still operable in when plugged into an external power source but unfortunately will no longer work off battery power.
• If your breast pump is still covered under warranty please contact Medela Customer Service.

• Use the power cord that came with Sonata in conjunction with the proper travel adapter for the relevant country (available at many electronic or travel stores)
• Use battery power

Watch the Sonata cleaning video

If the air leak alert appears on your pump display it means your vacuum is not operating at optimal performance. Watch this video to learn more

Sonata weighs 2.2 lbs. and includes an integrated handle for a secure griop when moving from one stationary pumping surface to another. Freestyle weighs less than 1 lb., fits in the palm of your hand, and includes a belt clip designed for mobile pumping.

Every mom reacts differently to the vacuum feeling of a breast pump. Sonata’s two rhythms are available to customize your pumping session.  You may find one rhythm more comfortable or effective than the other.

The Signature Rhythm (Rhythm 1) is inspired by our popular hospital-use Symphony Breast Pump. The Lifestyle Rhythm (Rhythm 2) is an alternate rhythm for when you want to change your pumping routine. It includes additional benefits of longer battery, and quieter pump operation when you need it.

1. Plug the power adapter into the pump and into the power outlet.   
2. Turn the pump on   
3. Press and hold the power button on the back of the pump for 30 seconds. You’ll notice that the display will start to flash and will then go through a pattern where it will turn off and flash and turn back off. Continue to hold the power button until it reaches the 30 seconds.   
4. This should resolve the issue. The pump requires 12 hours of charging time after reset. If the issue continues, please call or chat with Customer Service at your convenience.

The Sonata Breast Pump has passed the required EMC standards for medical devices; however, this testing is not specific to pacemakers. It is recommended that you consult with a licensed healthcare professional. The Medela Harmony® Manual Breast Pump | Medela  is always an option in case there is a concern with using an electric breast pump. Here is also a link with helpful information Devices that May Interfere with ICDs and Pacemakers | American Heart Association.

Swing Maxi offers 9 vacuum levels.

Swing Maxi pump starts in stimulation at level 4.

When switching to expression (manually or automatic switch after 1 min) the level is decreased by 3 levels and gently ramps up to the level you were previously pumping at in Stimulation Phase. You can adjust suction levels by pressing +/- buttons on the controls at any time.

Yes, the Swing Maxi Breast Pump is designed with Overflow Protection, a milk barrier that is placed at the breast shield connector to keep milk from passing into the tubing.

No, Swing is designed to work with PersonalFit Flex Connectors only as these unique parts are designed to be a closed system at the kit, which means its tubing.  

Please note: Using connectors other than PersonalFit Flex Connectors (i.e. Symphony connector or Pump In Style Advanced original connectors, membranes, or), may cause milk back-up into the tubing and result in irreversible damage to your pump. 

The Swing Maxi includes a built-in rechargeable Lithium-Ion battery with the device.

The Swing Maxi battery will provide up to 1.5 hours of pumping time on a full charge.

It may take Swing Maxi up to 2 hours to fully charge. When the Swing Maxi is charging the status light will pulse in green.  When charging is complete the status light will show a steady green light. You can also check the battery charge level when you are connected to the Medela Family app.

We recommend fully charging the battery for 2 hours before using Swing Maxi for the first time. You can also pump while charging; however, it will charge in a slower mode when the pump is running during charging. Please refer to the Instructions for Use manual included with your Swing Maxi Breast Pump for more detailed information.

Any Medela pump can be used hands-free with the Hands-free Pumping Bustier.

Select the connect pump option in the top right corner in the Medela Family app.  Select Setup a new breast pump and then continue.  Select Swing Maxi from the pump options.  Begin the Bluetooth® pairing by pressing the Let-down button on the pump for two seconds.  The status light will pulse in blue to show that the breast pump is ready for pairing with your Bluetooth® device.  Confirm the pump selection as Swing Maxi by selecting next.  Once your pump is found you can select confirm to finish the set-up process.  You can choose to name your breast pump.  Once you’re ready, select done to complete the set-up process. 

The Swing Maxi Breast Pump has passed the required EMC standards for medical devices; however, this testing is not specific to pacemakers. It is recommended that you consult with a licensed healthcare professional. The Medela Harmony® Manual Breast Pump | Medela  is always an option in case there is a concern with using an electric breast pump. Here is also a link with helpful information Devices that May Interfere with ICDs and Pacemakers | American Heart Association.

The Freestyle™ Hands-free breast pump features in-bra collection cups for multi-tasking and comes with an internal rechargeable battery, so you don’t have to be plugged into a wall while using. Whether you choose to pump while sitting, walking around or tending to your baby, Freestyle™ Hands-free allows you both options. However, the cups are not designed to be used while bending completely or during intense exercise as there is an opening (pouring spout) at the top of the cups through which milk could spill out.

A special bra is not required when using the Freestyle™ Hands-free collection cups. The cups are designed to fit into most nursing bras.

Freestyle™ Hands-free is designed with Medela’s research-based 2-Phase™ Expression technology. In both stimulation and expression phases, mom can choose up to 9 levels of vacuum.

Medela researchers found that double pumping obtains 18% more milk on average, compared to single pumping³.

Yes! When the cups are full, mom can pause the pumping by pressing the play/pause button on the display, pour the expressed milk into a breast milk-safe collection bottle or storage bag and continue her pumping session. Freestyle™ Hands-free collection cups hold 150ml / 5oz of breastmilk each.

No, Freestyle™ Hands-free does not shut off automatically when the collection containers are full. However, because of the collection cups’ transparent design and side scale indicator, it’s easy for a mom to monitor how much she has collected during that session and pause pumping if the cups are full.

With only 3 parts to clean, Freestyle™ Hands-free has been designed to make cleaning easy so you can spend time on more important things. Additionally, all parts are dishwasher-safe.

• The pump weighs 9.63 oz.  
• Height: 1.81"
• Width: 2.64"
• Length: 5.67"

Yes, Freestyle Hands-free will be offered through insurance as an upgrade.

Freestyle™ Hands-free comes with a built-in, rechargeable⁴ battery for convenient pumping anywhere you are. Your breast pump can be used on an average for eight 15-minute sessions which gives you about 2 hours of battery life between charges.

No, you do not need to be connected to WiFi to use your Freestyle™ Hands-free breast pump. But without WiFi connectivity, app functionality may be limited.  

While it is recommended to connect to the app to accurately track your session progress, it is not necessary to connect for every session. If you are unable to connect, the next time you do connect, your breast pump will sync and automatically transfer the offline pumping session data to the app. With this feature, you can feel confident knowing that anytime you use your Freestyle™ Hands-free breast pump, your data is saved and can always be transferred to your app.

The hands-free collection cups weigh 76g.

The hands-free collection cups hold 150ml / 5oz of breast milk in each cup.

The pump features a closed system so milk cannot get into the tube when used as instructed. Do not clean or rinse the inside of the tubing under any circumstances. The exterior of the tubing can be wiped down with a damp cloth if dirty.

No. It is not recommended to store expressed breast milk within the cups. When a mom has finished pumping, any breast milk expressed should be poured into a milk-safe storage container. 

To finish your pumping session, lean forward and ensure all milk from the nipple tunnel enters the collection cups while your pump is still running. Once there is no more milk in the tunnel, stop the pump by pressing the start/pause button.

Sanitize before first use and once daily, and wash before first use and after each use. Always allow all parts to completely dry on a clean towel.

Freestyle™ Hands-free is a single-user device. For hygiene and safety reasons, it can only be used by one person. This means that once the tamper seal is broken, you will not be able to return it to us or a retailer unless it is faulty. If you received a faulty or malfunctioning device, please contact the Medela customer service team to see if you are eligible for a warranty replacement.

The Freestyle Handsfree Breast Pump has passed the required EMC standards for medical devices; however, this testing is not specific to pacemakers. It is recommended that you consult with a licensed healthcare professional. The Medela Harmony® Manual Breast Pump | Medela  is always an option in case there is a concern with using an electric breast pump. Here is also a link with helpful information Devices that May Interfere with ICDs and Pacemakers | American Heart Association.

Double pumping is a particularly good option if you need to express frequently, because it allows you to collect more milk – 18% on average¹, than pumping from each breast in turn. Another bonus is the milk collected has a higher energy content than milk obtained by single pumping.¹ If you’re using a Medela double electric breast pump, the Hands-free™ Pumping Bustier has been specially designed to fit it.

Reference:
¹ Breast growth and the urinary excretion of lactose during human pregnancy and early lactation: endocrine relationships: https://pubmed.ncbi.nlm.nih.gov/10226182/

There are four simple steps to using your Hands-free™ Pumping Bustier: 
•    Hook: Fasten the bustier at the front.
•    Zip: Zip it up from the bottom.
•    Insert: Place a breast shield on each breast beneath the bustier, with your nipples centered in the tunnels. 
•    Attach: Finally, attach a connector to each breast shield.
It’s as easy as that – now you’re ready for hands-free pumping!

To wash it, simply pop into a delicate-garment bag and it can be washed up to 60°C (140 °F) cycle. The bag will prevent it from getting tangled up with other clothes, and it’s best to avoid washing the bustier with items that have Velcro fastenings for the same reason! Full washing and color-care instructions are given on the packaging.

To find your correct size simply follow these easy steps on this video "How do I measure my size".

Our Hands-free™ Pumping Bustier is designed to fit the breast shields of most electric pumps.

The Hands-free™ Pumping Bustier is designed for comfortable hands-free pumping with single or double electric pumps. You can nurse and pump with Medela 3 in1 Nursing and Pumping Bra, which is designed for nursing, in-bra pumping and hands-free pumping.

The Hands-free™ Pumping BRA is designed for pumping only with single or double electric pump. If you want to nurse your baby on one side while you pump on the other side, we recommend you use our 3 in1 Nursing and Pumping Bra as this is our most advanced product to support you with nursing and pumping, even simultaneously.

Yes, all PersonalFit breast shields work on the Harmony breast pump.

Prior to each use:

1.     Disassemble the PersonalFit™ breastshield, pump body, valve, membrane and bottle. Note:  All parts are to be disassembled and washed separately for the pump to function efficiently.

2.     Wash remaining parts in dishwasher or in soapy water and rinse well.

3.     Air dry parts on clean towel and cover when not in use.

Under normal use, the pump handle and diaphragm/stem only need to be cleaned periodically or when it is apparent they have become soiled. Do not remove small white o-ring from stem.

Do not use with Quick Clean™ Micro-Steam™ bags. Wash only according to instructions above or included in the Harmony Manual Breastpump Instructions for Use.

Yes, Harmony® is now even more effective than before! This is thanks to the PersonalFit Flex™ breast shield, that is clinically proven1 to provide more milk and empty the breast better compared to the use of a traditional breast shield. Its unique combination of a 105-degree opening angle, soft rim and oval shape help reduce pressure on your milk ducts, resulting in better milk flow and an overall more comfortable experience.

There is scientific evidence that shows suckling on a pacifier helps to reduce babies’ feelings of discomfort during a painful procedure.¹ When your baby needs an immunization or a blood sample taken, try to offer the pacifier during the procedure.

When your baby starts teething, suckling can help relieve the stress of the pain your little one feels but doesn't understand. However, if your baby starts to bite holes into the pacifier, offer a teether to chew on instead. Teethers can be helpful to relieve some of the discomforts of gum pain.

Babies can experience pain when they have an ear infection. There has been some evidence that the use of a pacifier could increase the risk of ear infections – acute otitis media (AOM). Suckling on a pacifier may create a pressure difference that prevents fluid from draining through the tube that connects the middle ear to the back of the nose and throat. This could lead to a bacterial infection. If your baby has frequent ear infections, it’s therefore recommended to reduce or eliminate the use of a pacifier beyond six months of age to help avoid a possible recurrence of AOM.²

References:

¹ Pillai Riddell RR et al. Non-pharmacological management of infant and young child procedural pain. Cochrane Database Syst Rev. 2015; (12):CD006275.

² Lieberthal AS et al. The diagnosis and management of acute otitis media. Pediatrics. 2013; 131(3):e964-99.

Gas and colic are two different phenomena.

If babies swallow a lot of air when they are sucking on a pacifier, the air in their stomach could cause discomfort, referred to as gas. But this does not occur frequently.  

The cause for colic is still unknown, but there are some theories such as an immature digestive system, lactose intolerance, allergies, or changes in the normal bacteria of their digestive system.1 Swallowing additional air during feeding can aggravate the situation. It is often difficult to calm babies during a colic episode, they cry intensely and long, often with clenched fists and curled up legs.

Doctors often diagnose infant colic based on the ‘rule of three’ ¹,²

• crying for more than three hours per day,
• more than three days per week, and
• persists for three weeks in a row or longer.  

Symptoms usually start to improve around 10–12 weeks.

One tip to help soothe your baby is to offer a pacifier.2 For many babies, suckling can be soothing and helps them calm their emotions.

References:

¹ Johnson JD et al. Infantile colic: Recognition and treatment. Am Fam Physician. 2015; 92(7):577–582.

² Lam TML et al. Approach to infantile colic in primary care. Singapore Med J. 2019; 60(1):12–16.

Yes, pacifiers can be used from birth. At Medela Baby we designed our NEWBORN pacifiers specifically for newborn babies.

If you are breastfeeding, research has shown that pacifier use in healthy breastfeeding infants, started from birth or after lactation is established, does not significantly affect the prevalence or duration of exclusive and partial breastfeeding up to four months of age.¹

However, you may prefer to first offer the pacifier when you and your baby are already comfortable with breastfeeding.

Read our article ‘When and how to introduce pacifiers to babies?’ for more information.

References:

¹Jaafar SH et al.  Effect of restricted pacifier use in breastfeeding term infants for increasing duration of breastfeeding. Cochrane Database Sys Rev. 2016

All Medela Baby pacifier teats are orthodontic as they have been developed using criteria defined by speech-language pathologists.¹ They have a symmetrical teat and a thin neck.

• The thin neck teat allows lip contact and minimizes the space between a baby’s upper and lower jaw.
• A flat-shaped teat that takes up less space and the flexible silicone allows for increased free movement of the tongue.

Reference:

¹ Furtenbach M et al. Myofunktionelle Therapie KOMPAKT I - Prävention: Ein Denk- und Arbeitsbuch. Vienna: Praesens; 2013. (vol 2). 235 p.

Medela Baby pacifiers are made without BPA.

Bisphenol A (BPA) is a chemical component of polycarbonate (PC) plastics and can be used in packaging and containers that come in contact with food products. It can also be used in the linings of food and beverage cans and metal jar lids. Under certain circumstances, it can leach from the material.

This can occur when the container is used for heating food in the microwave, keeping food warm over long periods or when there are cracks, scratches, or damage to the material surface.
There are concerns about the influence of BPA on the hormone balance of infants and small children, which is why all Medela Baby pacifiers are made without materials that contain BPA.

Medela Baby products are made without BPS and plasticizers.
  
Bisphenol S (BPS) is similar to BPA. It can be used in the production of plastic containers and can also be found in food and beverage can linings and various paper products. It appears to have the same health risks as BPA, with concerns about its influence on the hormone balance of infants and small children, which is why all Medela Baby pacifiers are made without materials that contain BPS and BPA.

Plasticizers, also known as phthalates, are used in polyvinyl chloride (PVC) plastics to improve the flexibility and durability of the material. This chemical can also leach out of the product. Some plasticizers have caused concerns about the influence on hormones in children and adults. That is why we specifically use only phthalate-free PVC in our products.

No, the limited and responsible use of a pacifier should not cause problems with misaligned teeth. Pacifier use should be limited to less than six hours per day.¹ Choose a pacifier shape that supports oral development, usually signaled by the word ‘orthodontic’. 

Limiting the hours of daily use and early weaning from a pacifier can help prevent misaligned teeth¹. Weaning a baby from a pacifier can begin as early as 6 months. Each child’s mouth and teeth develop differently. The use of pacifiers for children older than 24 months should be a decision made by each parent, based on consultation with a medical or dental health care provider. At the latest, weaning should start by 36 months²  as recommended by pediatric dentists.

All Medela Baby pacifiers are orthodontic and designed to help support the natural movement of mouth muscles. The attributes for this are:³

• thin neck teat – minimizes the space between the upper and lower jaw
• flat teat – takes up less space in the mouth allowing for more tongue movement
• flexible and elastic teat – allows for additional tongue movement
• lightweight – minimizes the work of the facial muscles
• ergonomically shaped shield – to fit the contour of the face and prevent pressure points

Pacifier visual with arrows to show the features

References:

¹Proffit WR. On the aetiology of malocclusion. The Northcroft lecture, 1985 presented to the British Society for the Study of Orthodontics, Oxford, April 18, 1985. Br J Orthod. 1986; 13(1):1–11.

² AAPD. Guideline on periodicity of examination, preventive dental services, anticipatory guidance/counseling, and oral treatment for infants, children, and adolescents. Latest revision 2018. In: American Academy of Pediatric Dentistry, editor. The reference manual of pediatric dentistry. 2019-2020. Chicago IL: AAPD; 2020. p. 209–19.

³ Furtenbach M et al. Myofunktionelle Therapie KOMPAKT I - Prävention: Ein Denk- und Arbeitsbuch. Vienna: Praesens; 2013. (vol 2). 235 p.

Medela Baby pacifier holders can be used for all Medela Baby pacifiers and a large majority of other pacifiers. Wrap the string around the ring or in the knob hole of the pacifier. Do not attach the string to the holes in the shield.

No, Medela Baby only uses food-safe inks that are completely harmless for babies, even if they would happen to scrape them off with their teeth.

There is currently no evidence from research to support that the use of a pacifier can help babies with reflux,¹ even though it is mentioned sometimes in articles as a possible help.

References:  

¹ Carroll AE et al. A systematic review of nonpharmacological and nonsurgical therapies for gastroesophageal reflux in infants. Arch Pediatr Adolesc Med. 2002;156:109-113.

Yes. Our pacifiers are designed to fit the developmental growth stages of your baby. Your little one is growing the fastest in the first few years of life. The pacifier teat length and width of the different sizes fit the average growth measurements of the oral cavity during these developmental periods: newborn <2 months, 0-6 months, 6-18 months, and 18+ months.

The pacifier should fulfill the purpose of calming your baby. When the teat size fits properly in the mouth, is not too big and not too small, this provides better support for the natural suckling movements.

You can easily wash your pacifier holder with lukewarm soapy water and let it dry thoroughly.

We don’t recommend the following methods to clean your pacifier holder to avoid weakening parts: boiling, steam sterilizing, cleaning in the washing machine or in the dishwasher.

Medela Baby packaging is recyclable, both the carton and the plastic blister and steribox are made of polypropylene.

Our one-piece pacifier, the SOFT SILICONE is fully made of silicone, it is recyclable and can be handed over to recycling centers where available.

Our other pacifiers (NEWBORN, ORIGINAL, and DAY & NIGHT) are made of 2 materials (PP and silicone teat) that are ultrasonically welded and not detachable to ensure your baby’s safety. As they are not detachable, they are not recyclable.

The front knob of the pacifier contains a non-toxic fluorescent material that glows in the dark. It helps you and your little one to easily find the pacifier in the dark when they need comforting.

Place the pacifier for 3 minutes under a lamp or in a sunlit room to recharge it, but not in direct sunlight. The glow-in-the-dark effect should last approximately 8 hours, to reassure your little one through the night.

Requirements for pacifiers have been recommended by speech-language pathologists. The following features should be incorporated into a pacifier’s design to help support the natural movement of the mouth muscles:¹

• Thin neck teat – minimizes the space between the upper and lower jaw
• Flat teat – takes up less space in the mouth allowing for more tongue movement
• Flexible and elastic teat – allows for additional tongue movement
• Lightweight – minimizes the work of the facial muscles
• Ergonomically shaped shield – fits the contour of the face and prevents pressure points

Reference:

¹ Furtenbach M et al. Myofunktionelle Therapie KOMPAKT I - Prävention: Ein Denk- und Arbeitsbuch. Vienna: Praesens; 2013. (vol 2). 235 p.

We recommend replacing pacifiers that are in daily use every 1–2 months, to ensure a safe, hygienic condition of the pacifier and help prevent any bacterial contamination.

Before each use, pull firmly on the teat and inspect it for tears or holes. Always replace the pacifier at the first sign of wear or damage.

Replace pacifiers immediately after your little one has had any infectious disease (e.g. a cold, stomach flu).

When a sterilization box is included with your pacifier, it can be used to sterilize your Medela Baby pacifier in the microwave.

Before use, remove any stickers from the box and wash the pacifier and box with warm water. Then follow these steps:

1.  Fill water up to the marker 10 ml/0.3 fl. oz for 1 pacifier or 25 ml/0.9 fl. oz for 2 pacifiers.2) Place the pacifier(s) in the box.
2. Close the box and sterilize the soother for 3 minutes in the microwave (max. 1000W).
3. Allow to cool for a minimum of 3 min before opening the sterilizing box.
4. Squeeze out any residual water from the pacifier teat.

WARNING: Take extra care when handling and opening the sterilizing box. Hot steam from within the box can cause burns. Always check the temperature of the pacifier before use.

How often should I replace a pacifier?

• Before its first use, boil the pacifier in hot water for 5 minutes.  Allow it to cool thoroughly before giving it to your baby and squeeze out any residual water that may still be in the teat.
• We recommend cleaning the pacifier by washing it with warm water before every use.
• To ensure safety and good hygiene, sterilize the pacifier if it is heavily soiled or you live in a country in which water may be unsafe.
• Parents often decide to sterilize the pacifier more frequently in the first 3 months of life of their baby.

There is evidence that offering the pacifier at all sleep times can offer some protection against Sudden Infant Death Syndrome (SIDS). Breastfed babies also have a reduced risk of SIDS.¹,² How a pacifier can reduce the risk of SIDS is still unclear. Safe infant sleep guidelines in various countries support the use of a pacifier during nap and bedtime in the first 6 months of life and often even up to one year of age. If the pacifier falls out of the mouth during sleep, you do not need to reinsert it.2 If your baby refuses the pacifier, do not force them to take it.

Two additional measures that can help reduce the risk of SIDS are to lay babies on their backs to fall asleep and to avoid putting pillows or stuffed toys in a baby’s bed to prevent smothering or suffocation.2  

References:

¹ Alm B et al. Breastfeeding and dummy use have a protective effect on sudden infant death syndrome. Acta Paediatr. 2016; 105(1):31-38.

² Moon RY, AAP Task Force on SIDS. SIDS and other sleep-related infant deaths: Evidence-based for 2016 updated recommendations for a safe infant sleeping environment. Pediatrics. 2016; 138(5):e20162940.

Yes, the NIGHT pacifier is safe for your little one. The knob contains a non-toxic fluorescent material allowing it to glow in the dark.

The shape and features of a pacifier are very important to help support the oral development of your baby when it is used with purpose and responsibility. Speech-language pathologists recommend that pacifiers should have a symmetrical shape with a thin shaft and a flat teat, which takes up less space in the mouth allowing for more tongue movement.¹

Reference:

¹ Furtenbach M et al. Myofunktionelle Therapie KOMPAKT I - Prävention: Ein Denk- und Arbeitsbuch. Vienna: Praesens; 2013. (vol 2). 235 p.

No. All Medela Baby pacifier holders are tested according to the European EN12586 standard and are designed to ensure that they do not represent a safety risk to children. When used properly, pacifier holders can be very useful. They prevent pacifiers from getting dirty and thus ensure greater hygiene. The holders are especially helpful for mothers and babies on-the-go and should only be used during the daytime when your little one is awake and supervised.

No. The shape of Medela Baby pacifier shields has been designed according to the safety regulation EN 1400, which states how large the shield should be to prevent babies from swallowing their pacifiers. If at any time your baby should get the entire pacifier into the mouth, remain calm and gently remove the pacifier. There is no danger of choking because the air holes in the shield allow for a constant exchange of air. 

At Medela Baby we want our products to help make every gesture more gentle, intimate, and assured. Baby skin is sensitive and we strive to make all our products gentle to the skin. SensoPearls™ are smooth little nubs on the inside of the shield of all our pacifiers. They are placed on the top and bottom of the shield to reduce – in addition to the air holes – the risk of redness and irritation on your little one’s delicate skin.

The Medela Baby shields were developed with an ergonomist and designed to fit children’s faces, preventing pressure points under the nose or on the chin and cheeks. Our angel-wing shaped design does not interfere with babies’ breathing and facilitates smelling the comforting scent of the mother. Its lightweight minimizes additional stress on the orofacial muscles.

The air holes and SensoPearls™ allow for movement of air around the face, which helps reduce possible redness or skin irritations.

Symmetrical teat means the teat has the same shape on the upper and lower part. A pacifier with a symmetrically formed teat is easily accepted, as it supports the natural physiological tongue, mouth, and facial muscle movements and the natural palate growth during this period of development.

There are different ways to sterilize or clean your pacifier.

1) To sterilize the pacifier you can:

1. Boil the pacifier for 5 minutes in water. Allow it to cool thoroughly before giving it to your baby. If needed, squeeze out any water that may be left in the teat.
2. Steam sterilize the pacifier in the microwave.
   • If you have a microwave sterilizer, follow the instructions included by the manufacturer.
   • If a Medela Baby pacifier Steribox is included with your pacifier, please follow the instructions for use detailed here.
3. Use an electric steam sterilizer. Follow the instructions of your device to correctly sterilize the pacifier.

2) To clean a pacifier: Wash the pacifier with warm water.

Additional tips for pacifier safety and hygiene:

• If the pacifier falls on the floor, avoid putting it in your mouth to clean it. You could transfer bacteria and viruses to your baby.
• Before each use, pull firmly on the teat and inspect it for tears or holes. Always replace the pacifier at the first sign of wear or damage.
• Replace pacifiers that are in daily use every 1–2 months.
• Replace pacifiers immediately if your baby has had any infectious disease (e.g. a cold, stomach flu).
• The protection cap and Steribox help keep the pacifier clean when out and about.

Any residual water can easily be removed by squeezing the teat. Allow the pacifier to cool before removing the water. If you boil the pacifier once per day, there is no risk of bacterial contamination even with residual water inside the teat.

Recommendations about when to stop using the pacifier vary greatly. Many children stop using the pacifier on their own or when they start eating solid foods. Other children have very strong desires to suckle for a longer period of time. The American Academy of Pediatric Dentistry recommends that weaning from a pacifier should start at the latest by 36 months.¹
Download our e-book ‘Parent guide for pacifiers’ to learn more about this journey and tips to help you go through weaning together. 

References: 
¹ AAPD. Guideline on periodicity of examination, preventive dental services, anticipatory guidance/counseling, and oral treatment for infants, children, and adolescents. Latest revision 2018. In: American Academy of Pediatric Dentistry, editor. The reference manual of pediatric dentistry. 2019-2020. Chicago IL: AAPD; 2020. p. 209–219.

Suckling is a natural reflex and is an innate need of most babies. They have a suck-swallow reflex when they are born and this is important for feeding. Suckling is also important to exercise their oral and facial muscles, which play a large role in speech development. 

Babies often suckle to help calm themselves or fall asleep. Suckling occurs already in the womb when the fetus practices suckling on their hand or fingers.¹ A pacifier can help satisfy your baby's extra desire for suckling.

Parents have given their babies objects to suck on for centuries. Of course, today, pacifiers are more technologically advanced, light, flexible, and anatomically shaped to help prevent changes in teeth position when used responsibly.

Reference

¹Popescu EA et al. Non-nutritive sucking recorded in utero via fetal magnetography. Physiol Meas. 2008; 29(1):127–139.

Medela Baby ORIGINAL, DAY & NIGHT, and NEWBORN pacifiers have a valve to ensure optimal suckling comfort. Pacifier teats made of silicone remain soft and elastic to make sure gums and teeth do not sense excessive resistance. Any residual water in the teat after sterilizing or cleaning the pacifier can be removed easily just by squeezing the teat.

Our SOFT SILICONE pacifier teat is also soft and flexible. However, it doesn’t have or need a valve because it is formed in one single piece.

At Medela Baby we want our products to help make every gesture more gentle, intimate, and assured. Baby skin is sensitive and we strive to make all our products as gentle to your little one’s skin as possible. These holes together with our SensoPearls™ enhance airflow to avoid skin irritation and increase child safety.

Even in the unlikely event that your little one happens to get the whole pacifier into their mouth, the holes will allow air to flow. It is important not to block these air holes, for instance by attaching cords or ribbons as this might limit airflow.

Pacifiers with a ring are easier for parents and babies to hold onto and handy to use during the day.

Pacifiers without a ring are suitable for newborns and for falling asleep at any age. In these cases, a ring would probably be bothersome, for instance, if it is flipped up and pressing on your baby’s nose. Not having a ring also avoids the pacifier from being pulled out of the mouth while actively moving during sleep or due to uncontrolled arm movement.

Once you are logged into Medela Community, click on the "My Profile" link in the top navigation.  In the "Profile Management" box, click "Edit my profile".  Make any changes and click Save to accept.

At the "Sign In" page, click the link for "I forgot my password".  Enter the email address you used when you became a member of the Medela Community.  Click the "Send" button.  An email will be sent with a link to reset your password.  If you do not receive an email within 15 minutes, be sure to check your "junk" email.

Once you are logged into Medela Community, click on the "My Profile" link in the top navigation.  In the "Profile Management" box, click "Change Password".  Enter in your current password.  Enter your new password twice to confirm the change.  Click the "Change Password" button.

No, Medela does not cover shipping to recycle breast pumps. Through the Medela Recycles program, moms have a solution to properly recycle their breast pump through a trusted third-party provider.

Medela does not provide a shipping label for recycling breast pumps. A return label is provided to identify the required tracking number and shipping address. You are able to ship directly through the mail service provider of your choice to complete the recycling process.

What is the return label?
Once you complete the recycling process, a return label will immediately display on your screen. This return label provides a unique tracking number and the shipping address. You will need to adhere this return label to your shipping box. You have two options to do this.

1. Print immediately - Be sure you have connection to a printer.
2. Print later - You will have an email confirmation after you have completed the process. That email confirmation will include a copy of your return label for printing later.

Note: This label does not cover the cost of shipment.

 At this time Canadian customers are able to utilize the local blue box program. Medela products that come into direct contact with breast milk, such as breast shields, connectors, valves, membranes, bottles, and specialty feeding systems, as well as other products like tubing and cooling elements are all recyclable. The pump motor, carry bag & cooler bag can be discarded in your local trash collection.

Medela Canada is actively evaluating a program to recycle the remainder of the breast pump components in the future.

Pump in Style Advanced Backpack, On-the-go Tote, WIC and insurance breast pumps contain motors that are not intended to be removed from their bag. Please ship back the entire motor/bag configuration.

Pump in Style Advanced Metro, Freestyle & Swing breast pumps include carry bags that are separate from the breast pump motor.  These bags do NOT need to be returned. 

Please send back your breast pump motor unit and power cord. All other breast pump kit components (connectors, breast shields, tubing, bottles, valves, membranes, and cooling elements) can be disposed of in your waste management recycling container at your home.

Cooler bags and other soft-good items are not recyclable.

If you've misplaced your unique return label and no longer have the link to print it again, you'll need to submit your information through MedelaRecycles.com a second time to receive a new one. The process is short and quick, but we do apologize for any inconvenience this may cause.

Medela will send all eligible breast pumps to a third-party processing center where they will be broken down and all recyclable parts will be recycled appropriately. Medela does not reuse donated parts for recycling for any manufacturing purposes.

If you are returning more than one breast pump, please complete the recycle process for each product. This ensures you have a unique return label and return barcode for each pump. You can box them separately or together as long as all the unique return labels are included.

Only Medela electric, personal use breast pumps are eligible for the Medela Recycles program. Manual breast pumps, such as the Medela Harmony breast pump, cannot be returned through this program. This product can be recycled in your waste management recycling container at home.

If you have another breast pump brand, please contact the manufacturer to discuss their disposal instructions.

1908260 A

Cleaning

1. Rinse in cool water to remove breast milk.

2. Wash in warm, soapy water.

3. Rinse with clear water.

Note: Nipple shields can also be washed on top rack of dishwasher.

Drying & Storing

Allow nipple shield to air dry in a clean area and store dry with the nipple facing upwards. Do NOT store wet or damp parts.

Sanitizing

In addition to washing, you may sanitize your nipple shield once per day by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag or boiling.

If boiling your nipple shield:

1. Choose a pot that is large enough so the nipple shield DOES NOT rest on the sides or bottom while boiling.

2. Fill the pot with water and bring to a boil.

3. Carefully drop nipple shield into boiling water, and boil for 10 minutes.

4. Gently remove from water with tongs and place on a clean surface with nipple facing upwards. (For easier removal, add cool water to pot to prevent splashing.)

5. See Drying & Storing section above for further instructions.

Medela’s Nipple Shields are available in 3 sizes:  16 mm, 20 mm, and 24 mm (measured at the base).

No, the bilibed is not for use in Incubators. The temperature control of the incubator may not be capable of compensating for the impact of the Bilibed. Increased humidity inside the incubator being applied for the treatment of the baby, may have a negative impact on the electric/electronic system of the Bilibed or even create an electrical shock hazard. If oxygen or other gases are used for the treatment of the baby inside the incubator, this may create a fire/explosion hazard.

No, the Bilimeter needs to be placed where the baby lays, so the baby must be removed.

The Medela Bilicombis are available for sale separately.

Medela does not offer a test meter. We recommend contacting Olympic Medical at 800-426-0353, they carry a product called a Bilimeter.

There is no need for eye patches, the light contacts only the baby’s body. The Bilicombi properly positions the baby to the bed.

They must request an inservice from their Sales rep and have a RN degree.

The washable bilicombis should maintain their quality with more than 10 washings according to our recommended washing instructions. If they break down in less than 10 washings, please contact us.

It is recommended to change the light tube every 1500 hours.

9 pounds

Yes, the BiliBed is an FDA approved class II medical product.

Dimensions 63cm L x 32.6cm W x 13cm H or 24.8 "L x 12.8" W x 5.1" H

Wash for Standard Machine cycle. Minimum wash cycle of 10 minutes is recommended. Machine wash in hot water. Minimum temperature 140 degrees F (60 degrees C). Maximum temperature 210 degrees F (95 degrees C). Standard detergent should be used. Use of chlorine bleach can cause color to bleed, fade and can reduce life of Bilicombi. Tumble dry low heat. If any of the Velcro fasteners show decreased adherence, or the light-permeable fabric is damaged/too stiff, a new Bilicombi should be used.

A Bilicombi is used to secure the baby to the Bilibed.  Infants can be kept diapered and warm with the Bilicombi.

The Bilibed is a phototherapy system developed according to the latest medical findings for the treatment of neonatal hyperbilirubinemia (jaundice).  Because the Bilibed can be fitted to most baby cribs and hospital bassinets, it is very suitable for hospital rooming in or home therapy.  During treatment, the baby is wrapped in the Bilicombi blanket.  Since baby is protected by the Bilicombi from spread light, there is no need for any inconvenient eye protection.

Irradiance is 40-60 uw/cm2/nm from a compact fluorescent tube blue light. This translates as 40-60 microwatts/centimeters squared/nanometers from a compact fluorescent blue light tube.

BabySupport cover is polyurethane plastic.

The ideal weight is ~5.5 lbs(~>2.5 kgs). Caution should be exercised for babies below ~3.3 - 4.4 lbs (1.5 - 2.0 kgs) as their skin surface may be too small. The maximum baby weight is ~22lbs (10kgs).

There is a two year limited warranty.

Disposable Bilicombi's top material, excluding trim, is 100% wood pulp/polyester barrier spun lace.  White fabric material is 100% cotton.

The Washable Bilicombi is 75% cotton and 25% polyester.

When the tube lights up, both meters will start counting. This is indicated by the blinking hourglasses. The hour meter (Total H) measures the total time the bed has been in use and cannot be reset. The hour meter (H) shows the therapy time and can be reset. For resetting to 0, press the start/stop switch and hold down for 15 seconds.

Pre-term or premature infants typically require an incubator and the Bilibed should not be used in an incubator.

At this time, Medela has chosen not to allow users to print copies of the presentations used in Online Education.

Some email programs will allow for you to save a program to your calendar. While at a program, you can click the Add to Calendar link. If you have registered for a program, there is a link in the email that allows you to add it to your calendar.

Once a course has been successfully completed, you can print a certificate by going to My Education Programs. There is a section of the page called MY COMPLETED COURSES. From there, you can select Print Certificate on any course that you have successfully completed.

• Log into MedelaEducation.com by clicking the Join/Login button.
• Once logged in, there will be a link in the top navigation called "My Profile".
• From there, under the section My Education Programs on the right side, click the link for View My Education Programs.
• On the My Medela Education Programs page, there is a section called MY COMPLETED COURSES. This will show any courses that have been successfully completed.

Once you are in your cart, you can change the "No. of Attendees" field to add people to your group. During the checkout process, you will need the names, addresses, phone numbers and email addresses of the people in your group. Each attendee of your group must have their own email address.

If someone is not a member of the Medela Community, a login will automatically be created for them and an email will be sent to them confirming membership.

Sometimes, on shared computers, someone else may be logged into https://www.medela.us/mbus/for-professionals/education. To ensure that you are registering under your own name, we ask you to verify this during the registration process.

Sometimes, on shared computers, someone else may be logged into MedelaEducation.com. To ensure that you are completing the course under your own name, we ask you to verify this information.

When you begin the checkout process, you are redirected to a secure site. You can tell you are on the secure site because the URL will now begin with https instead of http.

Payment terms vary based on the format of the program and the payment type. Read more about payment terms at Medela Education Programs - Payment Terms.

Online programs and courses are available 24 hours a day, 7 days a week.

Programs can be made up of one or more courses. A course is the content that will be taught during the program. When you register, you are registering for a program.

To ensure you have the best possible experience using Medela's Online Education system, we recommend the following system configuration.

• Modern Internet Browser such as Internet Explorer 10 or higher, FireFox , Google Chrome, or Safari 5.1 or higher
• Adobe Flash 9.0 or higher
• High Speed Internet Connection

Our cancellation policy varies based on the format of the program. In general, online programs are not eligible for refunds, as they can be taken at any time. Read more about our cancellation policy.

Click here for the Getting Started Guide for Medela Online Education.  This document includes instructions for navigating our online courses.

For a live program, the certificate is available to print after you have attended the program.

For online programs, you cannot print a certificate of completion unless you have achieved an overall score of 70% or higher on the tests in the course.  in addition, a course evaluation must be completed and submitted in order to receive a certificate.

Depending on your browser, clicking the X may close the window and the course. To exit out of a course that is playing, you can click the Quit link in the upper right hand corner.

Due to the high number of shared computers, Medela has removed the ability to save where you left off in an online program.

When you became a member of the Medela Community, you did not complete the address information.  To add your address information for future use, login to the Medela Community and go to My Profile, near the top of the screen.  Within My Profile, choose Edit my Profile to maintain your information within the Medela Community. 

The online courses have narration. Make sure your speakers are on and that the volume is turned up to hear the presentation.

If someone else registered you for a "Live" program, you will not have the ability to cancel it. The person who registered you will have to cancel your participation in the program.

Medela will contact you via email or phone using the information you provide when you registered for the program.

On January 1, 2021 our online education may be temporarily unavailable while we update the system to better serve you. Please check back soon.

Please note that Purelan™ is not licensed as a medical product for pain relief or designed for the therapeutic treatment of pain.  If you are experiencing breast pain or other health problems, please seek advice from your medical practitioner. Purelan™ is formulated to provide fast relief from nipple soreness and dry skin. ¹

Purelan™ lanolin cream is an ultra-pure, medical-grade lanolin formula. It is dermatologically tested to the highest industry standards – the European Pharmacopoeia Standard – and is hypoallergenic and suitable for sensitive skin. However, if you or your children have a lanolin allergy, do not use this or any other lanolin cream.

With clean hands, apply a pea-sized amount of Purelan™ onto your nipple area – the smooth, rich texture of Purelan™ makes it easy to apply. Purelan™ creates a protective layer on the surface of your skin and rehydrates skin from within – relieving soreness while skin heals naturally. There is no need to remove the cream again before feeding.

Thanks to its rich texture,  Purelan™ creates a protective layer on skin's surface and rehydrates from within.

Purelan™ lanolin nipple cream provides fast relief for mums’ sore nipples and dry skin, and is safe for babies, with no need to remove before feeding.  The lanolin in our nipple cream is purified to remove impurities and pesticides, with no additives, preservatives and fragrance added.

If you experience sore and cracked nipples, you can try Medela's Hydrogel pads for instant relief. Hydrogel Pads provide cooling effect for soothing sore nipples and promote natural healing by providing a moist environment that is conducive to effective wound healing in case of cracked nipples

Purelan™ contains 100% ultra-pure, medical-grade lanolin It is ethically sourced from mulesing-free farms. Our all-natural formula is dermatologically tested, hypoallergenic and suitable for sensitive skin.

Purelan™ is a deeply hydrating cream and is ideal for chapped lips and other dry skin.

Use Purelan™ at every feed to relieve soreness, moisturise, and protect your nipples and skin. There is no need to remove the lanolin cream before feeding your baby.

Purelan™ is available in two sizes: 7 g and 37 g. You can find Purelan™ online or at your local pharmacy and retailer.

Purelan™ formulation has been developed to minimize its allergenic potential. Carefully controlling the levels of FLA (free lanolin alcohols) in lanolin can reduce skin reactions even among those who are already sensitive to lanolin. Research shows that reducing the FLA content to less than 3%, particularly when detergent residues have been removed from the product, reduces the incidence of positive patch-test reactions among lanolin-sensitive skin patients. With an alcohol fraction of less than 3% in Purelan, the allergenic potential to lanolin alcohols, which is observed rarely, is reduced to an absolute minimum as per EP (European Pharmacopeia).

Purelan does not contain other additives that might cause a reaction, such as preservatives and fragrances.

Additionally, Purelan is dermatologically tested. However, anyone with a known lanolin allergy should avoid using lanolin products, including Purelan.

Medela generally sends these out at no charge. The clips that seal the carrying case can break and can be replaced easily.  Slide out the old and slide in the replacement.

You can pump hands-free with the Hands-free™ Pumping Bustier!

The Lactina Select can be used with a power converter for that country.

Care for your piston and cylinder after every few pumping sessions with the Lactina breastpump or manual breastpump.

• Wash the cylinder, rubber seal, and vacuum regulator ring with warm soapy water.

• Rotate the piston in the cylinder.

• If your piston/cylinder comes in contact with breastmilk remove and wash with breastpump kit.

• Do not use Quick Clean™ Micro-steam™ bag to sanitize the piston and cylinder.

The higher the altitude, the more chance the suction level will decrease.

Medela suggests a cleaner like our Cavicide, Quick Clean wipe or a wet, soapy cloth.

Inspect tubing after each pumping session. Tubing should be washed if dirty or milk is present. Cleaning tubing is NOT necessary if condensation inside the tube is from previous washings or atmospheric conditions.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing.

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present. Follow your breast pump instructions on Tubing Care for cleaning and drying.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.    Rinse tubing with clear water.

b.    Hang to air dry.

Allow all breast pump kit parts to air dry in a clean area and store dry parts when not in use.  Do NOT store wet or damp parts.

Before using for the first time, clean and sanitize kit parts: breast shields, breast shield connectors, white membranes, yellow valves, breast milk bottles and lids.

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Sanitize breast pump kit parts once daily.

1.     Fill a pot with enough water to cover all parts.

2.     Bring water to a boil.

3.     Place parts in boiling water for 10 minutes.

4.     Allow water to cool and gently remove parts from water with tongs.

5.     Place parts on a clean surface and/or towel.

·         Allow parts to air dry

·         Store parts when not in use.

·         Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Watch the Assembly & Cleaning video.

See the Lactina instruction manual

See the Lactina Quick Start card

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

1.  Finish pumping.

• While the pump is still running, disconnect tubing from breast shields.
• Continue to let pump run for 2 minutes with tubing attached.  This will eliminate condensation that naturally results from humidity.

2.  Take apart kit and store breast milk.

• With tubing still connected to pump, separate all parts of your kit that come in contact with your breast or breast milk (breast shields, connectors, bottles, valves, membranes).

3.  Wash kit.

• Rinse all separated parts in cool water to remove breast milk.
• Wash and rinse all separated parts in warm, soapy water.
• Rinse all separated parts with clear water.

-OR-

• Wash all separated parts on top rack of dishwasher.

 You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

The Lactina pumps have a power fuse on the bottom of the pump. The black cap can be removed with a coin and the fuse can be replaced with a 1.25 amp fuse.

For effective operation of your Lactina pump, take care of your piston and cylinder after every few pumping sessions.  Wash the cylinder, rubber seal, and vacuum regulator ring with warm soapy water.  Rotate the piston in the cylinder.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for Lactina® tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breastpump.

2.     Unplug breastpump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breastshield.

5.     Rinse tubing in cool water to remove breastmilk.

6.     Wash tubing in warm soapy water.

·         Rinse tubing with clear water.

·         Hang to air dry.

1. Make sure all connections of kit and breastpump are secure.
2. Make sure membrane is lying flat against valve head. Refer to the assembly instructions.
3. Make sure the clear ends of the tubing fit securely into breastshield assemblies and the other ends into the ports on the pump connector.
4. In the US, please email Customer Service or call 1-800-435-8316. In Canada, call Medela at 800-435-8316 or 905-608-7272. In other countries, contact your local distributor or the location where you purchased your pump, or visit Medela on the internet.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

When operating the Lactina Select with the vehicle lighter adapter, the speed cannot be adjusted.

Yes, the Symphony Protective Membrane can be boiled without harm.

You can view your Symphony Plus rental history if you rented your pump through Medela's exclusive rental partner, Breast Pump Rentals LLC. Access the rental portal.

The Symphony automatically shuts off after 30 minutes with both battery and electric operation.

When the Symphony message reads, "invalid card" it could mean that the card in the pump is not the correct program card; the card could be damaged or the card is not inserted correctly.

Unplug the pump and remove the card. Check the card to make sure it is the correct card and also check for damage. Replace if necessary. Make sure the card is inserted in the direction of the arrows and the arrows are visible.

Plug in the pump and press the let-down button and the power button at the same time. Hold for several seconds and release. Try the pump again. If this does not correct the problem, the pump would need to be sent back the rental station for return to Medela.

The button all the way to the left is the on/off button. The knob in the center of the unit controls the suction and speed. The button all the way to the right is the "let down" button. This button interrupts the first phase (stimulation phase) so you can go right to the expression phase without waiting for the 2 minute stimulation phase to end.

Use the individual setting and press the "let-down" button to directly use the expression mode.

If the Symphony cover pops up while you are pumping, it may be due to an obstruction in the tubing.

The Symphony Breast Pump has passed the required EMC standards for medical devices; however, this testing is not specific to pacemakers. It is recommended that you consult with a licensed healthcare professional. The Medela Harmony® Manual Breast Pump | Medela  is always an option in case there is a concern with using an electric breast pump. Here is also a link with helpful information Devices that May Interfere with ICDs and Pacemakers | American Heart Association.

Returns are accepted within 90 days of the order being placed, for apparel items or unopened products. To start a return, please open the chat icon in the lower righthand corner of your screen and select “I have a question about an order I placed in the Medela Shop.”

A 20% restocking fee will be deducted from your refund for returned products. Return shipping cost is paid for by the customer.

Apart from apparel items, we can’t accept returns for opened breastfeeding products for health reasons. Please dispose of your product through your local waste management.

To return a product, we will need your order number and the email address used to place the order. If you have this information, you can return a product. The refund will be credited to the credit card used to place the original order.

No, please return any unopened products through the store from which you purchased them. If you're product is opened, please contact our Customer Service team for help.

Yes! Share your experience to help other parents decide what's right for them. You will receive an email about two weeks after your order ships inviting you to do so, but feel free to visit product detail pages at any time to leave a review!

It means you have options! Products can have different sizes, colors, quantities, or features for you to choose from. Once you’re on the product’s detail page you will have the option to select the one you like best.

Yes you do. You can create an account before you start shopping or when you’re ready to checkout. If you already have a Medela account, you will have a chance to log in during your checkout process.

From www.ShopMedela.com you can click the yellow “Add to Cart” button next to any product. If a product shows “Customize” on the storefront, click into the product detail page and select an option from the drop-down to unlock the Add to Cart button. 

• To add a new item to your cart, click the “Add to Cart” button on that product listing in the shop
• To adjust the quantity of an item, go to your shopping cart and click the orange down arrow next to the product you want to adjust to select a new quantity.
• To remove an item from your cart, go to your shopping cart and click “Remove” next to the product you want to get rid of.

We allow a maximum of 25 of any given item to be purchased at a time. If we have less than 25 of a particular item in stock, you will only be able to add up to the amount we have available.

Yes, just click on the product’s picture or name and you will be redirected to the product’s detail page.

Unavailable items will display an “Out of Stock” button in place of where the “Add to Cart” button would be. Be sure to check back on the store as we try to re-stock unavailable items quickly! 

We accept Visa®, MasterCard® AMEX®, and Discover® credit cards.

No, we do not save your credit card information.

Some products aren’t sold in our online shop but are sold by other stores. To make sure you have access to the products you need, the products that we don’t sell in our shop have a “where to Buy” button that shows you where the product is available. 

This is our Store Locator, which provides quick options for buying Medela products locally. Medela partners with thousands of specialty shops, distributors, and lactation consultants you can find on our Store Locator. 

You can recover your password by entering your email address in the Forgot Password page here.

Yes! We offer free standard shipping on orders of $75 or more. Taxes do not qualify toward the minimum purchase requirement.

Right now, we ship to the 50 United States and U.S. Territories. If you are outside of the U.S., you can find a Medela distributor in your area.

Yes, you can specify a different valid U.S. shipping address during the order checkout process. Uncheck the “Use my Medela Family account details” box to enter an alternate shipping address during checkout.

During the checkout process, you can enter a billing address independently from your shipping address if you uncheck the box next to “Billing Address is the same as Shipping Address.”

We offer free shipping on orders of $75 or more. If your order subtotal is less than $75, your order will default to the least expensive shipping option. We also offer expedited shipping options for an extra charge.

During checkout, at the bottom of the Order Review page you can click “Edit” under “Shipping Method” to see shipping options and pricing. We do not currently offer expedited shipping to Alaska, Hawaii, or U.S. Territories.

Orders are billed and shipped directly to you by our exclusive partner Breastfeeding Supply LLC from the United States. 

To report a problem with your order, please open the chat icon in the lower righthand corner of your screen and select “I have a question about an order I placed in the Medela Shop.”

If you’re logged into a Medela account, the items in your shopping cart will be saved for 30 days.

To check on your order progress:
1. Sign In to your Medela account
2. Navigate to your Medela profile page
3. Click on “order history” in the Track Your Medela Orders section

Orders are listed by most recent with the order’s current status.

An order confirmation email, a shipping alert email, and a post-delivery email will be sent to you as your order progresses. It may take up to 15 minutes for the email to arrive from noreply@breastfeedingsupply.com. Please save this email address as a trusted contact to avoid your updates being sent to your Spam folder.

No, once an order has been placed it cannot be changed and shipping cannot be altered. 

Yes, you can find out our cancelation policy here, and if you’re within the accepted cancelation window, you can find the button to submit a cancelation request by visiting the "order history" page from your Medela Family profile.

To see previous order history:
1. Sign In to your Medela account
2. Navigate to your Medela profile page
3. Click on “order history” in the Track Your Medela Orders section

Orders are listed by most recent with the order’s current status.

We stand by the quality of our products. Personal-use breast pumps come with a 1-year warranty from the date of purchase. Accessories, pumping parts & the Harmony manual breast pump have a 90-day warranty.

Yes! We are able to ship to any address in the 50 United States, Washington D.C., and U.S. territories.

The New Medela Silicone Breast Milk Collector is designed as a collection device to be used in combination with breastfeeding for the purpose of collecting moms’ natural let-down reflex from the breast not fed on.  

During breastfeeding, moms’ breasts often let down (milk flows) at the same time.  When attached the Silicone Breast Milk Collector applies a gentle suction which takes advantage of the natural let-down reflex and collects the milk from the breast not being fed from

Many moms leak or let-down from one breast while feeding from the other, the Silicone Breast Milk Collector is designed to collect the breast milk that naturally flows from the other breast while nursing, to ensure every drop is used and not wasted.

Do not sleep with the Silicone Breast Milk Collector attached to your breast. With that said, the Silicone Breast Milk Collector can be used at any time in combination with breastfeeding, day or night.  

Yes, while the primary use of the collector is in combination while breastfeeding, the silicone breast milk collector can also be used in combination with single pumping. 

While warm compresses and showers can promote milk let-down it is not recommended to use the Silicone Breast Milk Collector when showering as you may inadvertently contaminate your collected milk with shower gels / body soaps, etc.    

Both the Silicone Breast Milk Collector and breast milk collection shells are designed as a breast milk catcher, for the purpose of capturing breast milk that is leaking from the breast not fed on. Collection shells are rounded in shape and must be placed inside the nursing bra cups while in use.  The Silicone Breast Milk Collector is elongated in shape and creates a gentle suction on the breast allowing it to stay in place when the nursing bra cups have been dropped down. 
  

Yes.  While both the Medela Silicone Breast Milk Collector and what other brands call a silicone breast pump work the same way, Medela’s Silicone Breast Milk Collector has been designed to include three anti-spill features; a clip-on lanyard for added security, a secure suction base to reduce tipping over and double leak proof protection with the silicone stopper and lid!     

Yes! For short-term storage the silicone breast milk collector can store breast milk while using the silicone stopper and lid combination. For long-term storage, pour the collected breast milk into a storage bag or collection bottle and refrigerate or freeze. For further guidelines on proper breast milk storage techniques please refer to your instructions for use or our article about milk storage solutions.

Wash, after each use, by hand or dishwasher. Sanitize, your Silicone Breast Milk Collector, by boiling in water for approximately 3 minutes or using the Medela’s Quick CleanTM Micro-SteamTM bags before first use and once per day.

The higher the altitude, the more chance the suction level will decrease.

Before using for the first time, clean and sanitize kit parts: PersonalFit™ breast shield, pump body, valve, membrane, bottles and bottle caps).

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Tubing cleaning

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop Swing tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

Clean

Clean breast pump kit parts after each use.

1.     Disassemble PersonalFit™ breast shield, pump body, valve, membrane, bottles and bottle caps.

2.     Separate breast shields from breast shield connectors.

3.     Twist and pull the yellow valves off of the breast shield connectors.

4.     Remove the white membranes from the yellow valves.

5.     Rinse in cool water all separated parts that came in contact with your breast and breast milk in order to remove breast milk residue.

6.     Washing options: Wash in sink or dishwasher.

a.     Washing in sink:

·   Soak all separated parts in warm soapy water for 5 minutes.

·   Clean with a clean dish-cloth or soft brush.

·   Rinse all separated parts with clear water.

·   Allow all parts to air dry in a clean area.

·   Store dry parts when not in use.

b.    Washing in dishwasher:

·   Wash all separated parts on top rack of dishwasher.

·   Allow all breast pump parts to air dry in a clean area.

·   Store dry parts when not in use.

Before using for the first time, clean and sanitize kit parts: PersonalFit™ breast shield, pump body, valve, membrane, bottles and bottle caps).

CAUTION: Take apart and wash all parts that come in contact with your breast and breast milk immediately after use to avoid dry up of milk residues and to prevent growth of bacteria.

CAUTION: Only use drinking quality-tap or bottled water for cleaning.

CAUTION: Do not store wet or damp parts as mold may develop.

Sanitize breast pump kit parts once daily.

1.     Fill a pot with enough water to cover all parts.

2.     Bring water to a boil.

3.     Place parts in boiling water for 10 minutes.

4.     Allow water to cool and gently remove parts from water with tongs.

5.     Place parts on a clean surface and/or towel.

·         Allow parts to air dry

·         Store parts when not in use.

·         Do NOT store wet or damp parts.

Or you may sanitize your kit parts by following the instructions on Medela’s Quick Clean™ Micro-Steam™ bag.

Read our article Breast Shield Sizing: How to Get the Best Fit for more information about choosing the right size breast shield.

You can use Quick Clean™ Soap, Quick Clean Wipes or Quick Clean Micro-Steam™ bags. Please follow instructions included with each of the Quick Clean products.

Turn off the pump and unplug from the power source. Use a damp (not wet) cloth to wipe the motor and proceed as follows:

1. Remove battery compartment cover from bottom of motor.
2. Remove small, black foam piece from bottom of pump.
3. Rinse the foam piece with clear lukewarm water, and squeeze out excess water. Allow to dry thoroughly before inserting back into pump.
4. Pour about 2 ounces of warm soapy water into a container.
5. Connect the tubing to the motor, leaving the other end unconnected.
6. Connect the power cord to the motor, then plug into electrical outlet (do not power with battery).
7. Hold the end of the tubing that is not connected to the pump in the container with the soapy water.
8. Place the motor over a dry sink and switch on. The water will pump through the tubing into the motor and flow out through the opening beneath the battery cover. Allow it to pump until all the water has been flushed through.
9. Repeat this procedure again with 2 ounces of warm clear water.
10. Leave the motor switched on for an additional 3 minutes so it dries completely.
11. As soon as the foam piece is dry, put it in place again, and re-install the battery compartment cover.
12. If necessary, clean the pump kit according to cleaning instructions.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry.

1. Make sure all connections of the kit and pump are secure.
2. Make sure the breast shield forms a complete seal around the breast.
3. Make sure the white membrane is laying flat against the yellow valve. Check that the yellow valve is clean and not damaged. 
4. Make sure the tubing end fits securely into the pump body & motor.
5. Take care not to kink tubing. If milk is getting into tubing, check that the tubing is not kinked or pinched.
6. Perform rinsing procedure.

Medela breastmilk bottles and all our products that come in contact with breastmilk are and always have been 100 percent BPA-Free. Medela breastmilk bottles, storage containers, feeding products and breast pump kits are made with polypropylene. All existing research maintains that polypropylene is safe.

1. Make sure pump is plugged in correctly. Pump will NOT turn on if tubing is plugged into the AC adapter port.
2. Make sure the “on” button is being held between 1 and 3 seconds.
3. Do not repeatedly hit the on/off button, or hold the on/off button down longer than 3 seconds.
4. If using batteries, make sure transformer is not plugged into pump.
5. If using batteries, make sure batteries are installed correctly inside pump.

The tubings from the SNS should not be cleaned in the Micro-Steam bags. It is recommended to clean tubes by flushing with hot, soapy water and rinse.

Yes, the vent is needed to allow air into the bottle when fluid is removed.

After each use:

1.     Fill container full of warm soapy water and force water through tubing, teat and disc/membrane assembly by squeezing teat (making sure disc/membrane assembly is inside teat lid while cleaning).

2.     Refill with clean water and again force water through tubing, teat and disc/membrane assembly.

3.     Squeeze the empty teat a few times to remove water droplets from the tubings.

4.     Completely disassemble and clean remaining parts with soapy water. Squeeze teat tubing assembly until the disc/membrane assembly falls out. Use fingernail of forefinger and thumb to remove membrane from disc.

5.     Rinse well and drain dry on a clean towel.

6.     Reassemble

The system can be primed by squeezing feed from the container into the tubing. Release only one side of the tubing at a time from the attachment ring when feeding the baby. Gently tickle the babies lip with the nipple and tube.

The easiest way to change the flow is using the different sizes of tubing. The small tubing has a red valve, the medium has a white valve, and the large has a clear valve. The flow can also be adjusted by the height the system is worn. When the bottom of the SNS container is above the level of the nipple, the feed will flow more quickly. When the SNS is placed below the level of the nipple, the feed will flow slowly. The flow can be increased by gently squeezing the SNS container while the baby is feeding. Warming the feed can increase the flow.

The large tubing is 0.85mm in diameter and has a clear top. 

The medium tubing is 0.75mm in diameter and has a white top. 

The small tubing is 0.65mm in diameter and has a red top.

Breastmilk is the preferred nutrition for babies. Clinicians may recommend other fluids, fortifiers and/or medications to meet the baby's medical and nutritional needs.

The tubing should extend about a ¼" beyond the nipple. The tube should be in the center of the upper lip of the baby and not off to the sides. Reposition the baby if there is no flow. Reposition the tubing if there is no flow. Make sure the tubing is not crimped.

The SNS tubing is made of Silicone.

The SNS was developed to allow the baby that is not getting enough nourishment at the breast to receive extra feed or supplements while remaining at the breast. Adoptive mothers often use the product to help re-lactate or for the bonding experience the system can provide between mother and baby. The SNS should be used on the recommendation of a lactation consultant or physician.

Medela’s Supplemental Nursing System (SNS) can be used by mothers and parents who wish to supplement milk at the breast / chest, and support non-lactating mothers and parents including adoptive, surrogate, same sex, transgender and non-binary parents to create a breastfeeding / chestfeeding experience. It can also be used for infants who cannot maintain vacuum long enough.

The Supplemental Nursing System (SNS) can be easily cleaned at home. Before first use and after each use, clean all the components in plenty of warm soapy water, then rinse with clean water and dry with a clean cloth or leave to dry on a clean cloth. Use the specialty Cleaning Aid to effectively and easily clean the tube by flushing it with warm, soapy water (3 times), then clean water (3 times), and finally with air until its visibly dry. Then, further clean the Container, TwistLok Lid, Valve and Lid components before first use and once daily in boiling water for 5 minutes, in a dishwasher or in the microwave using Medela's Quick Clean bags. 

For a full set of detailed cleaning instructions please read our Instructions for Use, as well as the SNS How To Video and SNS QuickCard.

The Medela Supplemental Nursing System (SNS) is specifically designed to be easy to use. After the SNS is cleaned, assembled (with the flow stop engaged) and filled with the required amount of milk, clip the device securely to a bra strap, top or pillow. Position the baby at the breast / chest. Once a good latch is established, gently insert the thin, flexible tube 1.5-2cm into the top corner of the baby's mouth alongside the nipple. Open the flow clamp to let the milk flow. With the help of gravity and the advanced venting system, a controlled and consistent flow of milk is released to the baby as they feed.  

For further information on how to use the SNS, please read our Instructions for Use, as well as the SNS How To Video, and SNS Quick Card.

Medela’s Supplemental Nursing System (SNS) is a reusable device which is suitable for both repeated daily use for a duration of 3 months.

Consult your Healthcare Professional for further information on how long to supplement for and when to transition or wean off using the SNS.

• It is normal for pumped milk to vary in color and consistency depending on your diet. Stored milk will separate into layers and the cream will rise to the top. Gently swirl (don’t shake) the bottle to mix the milk layers.
• Avoid adding freshly pumped milk to already cooled milk.  You can add small amounts of cooled breast milk to the same refrigerated container throughout the day.
• Pumped milk may be added to frozen milk provided it is first chilled and the quantity is less than what is frozen.
• Store your milk in Medela’s BPA-free breast milk collection bottles or in storage bags specifically designed for breast milk, such as Medela’s Pump & Save™ bags.
• Freeze milk in two (2) to four (4) ounce portions. Small amounts thaw more quickly. You will waste less milk this way. Be sure to leave some extra room at the top of the container so the bottle or bag will not overflow when freezing or thawing.
• Seal containers tightly. Write the date on a piece of tape and place on the bag or bottle. Use the oldest milk first.
• If you do not plan to use the milk within a few days, freeze it right away in the coldest section of your freezer. 

The Pump and Save bags are made of an outer layer of PET and an inner layer of LDPE Film. 

Inspect tubing after each pumping session. Tubing should be washed if dirty or milk is present. Cleaning tubing is NOT necessary if condensation inside the tube is from previous washings or atmospheric conditions. 

CAUTION: If tubing becomes moldy, discontinue use and replace tubing.

CAUTION: Do not store wet or damp parts as mold may develop. 

NOTE: Tubing should be washed if dirty or milk is present. Follow your breast pump instructions on tubing care for cleaning and drying.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.    Rinse tubing with clear water.

b.    Hang to air dry.

It is important not to kink your tubing.  When storing your Sonata breast pump. Remove tubing from the tubing port and store separately. Leaving tubing in tubing port or wrapping tubing around the breast pump can cause damage.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breastpump

2.     Unplug breastpump from power source.

3.     Remove tubing by pulling straight out of tubing ports. Do not wiggle or pull tubing at an angle.

4.     Remove tubing from breastshield.

5.     Rinse tubing in cool water to remove breastmilk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry

Watch the Assembly & Cleaning video.

Inspect tubing after each pumping session. Clean tubing if there is any sign of condensation and/or milk.

CAUTION: If tubing becomes moldy, discontinue use and replace tubing. Shop for tubing

CAUTION: Do not store wet or damp parts as mold may develop.

NOTE: Tubing should be washed if dirty or milk is present.

1.     Turn off breast pump

2.     Unplug breast pump from power source.

3.     Remove and disassemble the tubing, protective membrane and membrane cap.

4.     Remove tubing from breast shield.

5.     Rinse tubing in cool water to remove breast milk.

6.     Wash tubing in warm soapy water.

a.     Rinse tubing with clear water.

b.    Hang to air dry.

No, the NEW Pump In Style with MaxFlow breast pump and prior Pump In Style Advanced breast pumps have different tubing designed to optimize their individual performance. Tubing is not compatible between these two pump types. 

No, the NEW Pump In Style with MaxFlow breast pump and prior Pump In Style Advanced breast pumps have different tubing designed to optimize their individual performance. Tubing is not compatible between these two pump types. 

No, the Pump in Style with MaxFlow Breast Pump Replacement Tubing was designed to ONLY be used with the PersonalFit Flex connectors for optimal and safe pump performance. 

Cleaning of the tubing is only necessary if condensation is present in the tubing. For full cleaning instructions, please refer to your breast pump’s instruction manual.

Pump in Style with MaxFlow has unique parts and was designed to be a closed system at the kit, which means its tubing is designed to work with PersonalFit Flex Connectors only.  Using your Symphony kit with Pump in Style MaxFlow will cause milk back-up into the tubing and result in irreversible damage to your pump. 

We recently made a minor update to the tubing adapter, but not to worry, this doesn’t affect the performance and you can use either tubing interchangeably, they both work.