Medela Shop FAQs
How to I add items to my shopping cart?
From www.ShopMedela.com you can click the yellow “Add to Cart” button next to any product. If a product shows “Customize” on the storefront, click into the product detail page and select an option from the drop-down to unlock the Add to Cart button.
How do I change the items in my shopping cart?
To add a new item to your cart, click the “Add to Cart” button on that product listing in the shop
To adjust the quantity of an item, go to your shopping cart and click the orange down arrow next to the product you want to adjust to select a new quantity.
To remove an item from your cart, go to your shopping cart and click “Remove” next to the product you want to get rid of.
Why can’t I add more of an item to my shopping cart?
We allow a maximum of 25 of any given item to be purchased at a time. If we have less than 25 of a particular item in stock, you will only be able to add up to the amount we have available.
Can I get back to a product’s detail page if I’m in my shopping cart?
Yes, just click on the product’s picture or name and you will be redirected to the product’s detail page.
How do I know if an item is out of stock?
Unavailable items will display an “Out of Stock” button in place of where the “Add to Cart” button would be. Be sure to check back on the store as we try to re-stock unavailable items quickly!
What forms of payment are accepted?
We accept Visa®, MasterCard® AMEX®, and Discover® credit cards.
Is my credit card information saved for future use?
No, we do not save your credit card information.
Why do some products say “Where to Buy” instead of “Add to Cart”?
Some products aren’t sold in our online shop but are sold by other stores. To make sure you have access to the products you need, the products that we don’t sell in our shop have a “where to Buy” button that shows you where the product is available.
Why do some products show a “Buy In Store” option?
This is our Store Locator, which provides quick options for buying Medela products locally. Medela partners with thousands of specialty shops, distributors, and lactation consultants you can find on our Store Locator.
Can I leave a review about my product?
Yes! Share your experience to help other parents decide what's right for them. You will receive an email about two weeks after your order ships inviting you to do so, but feel free to visit product detail pages at any time to leave a review!
What do I do if I forgot my Medela account password?
You can recover your password by entering your email address in the Forgot Password page here.
Can I ship my order to a different address than what’s in my Medela profile?
Yes, you can specify a different valid U.S. shipping address during the order checkout process. Uncheck the “Use my Medela Family account details” box to enter an alternate shipping address during checkout.
What if my billing address is different from my shipping address?
During the checkout process, you can enter a billing address independently from your shipping address if you uncheck the box next to “Billing Address is the same as Shipping Address.”
Will I be charged for shipping?
We offer free shipping on orders of $75 or more. If your order subtotal is less than $75, your order will default to the least expensive shipping option. We also offer expedited shipping options for an extra charge.
Where do I change my shipping method to expedite my order?
During checkout, at the bottom of the Order Review page you can click “Edit” under “Shipping Method” to see shipping options and pricing. We do not currently offer expedited shipping to Alaska, Hawaii, or U.S. Territories.
Where do your goods ship from?
Orders are billed and shipped directly to you by our exclusive partner Breastfeeding Supply LLC from the United States.
How do I report a problem with my order?
To report a problem with your order, please open the chat icon in the lower righthand corner of your screen and select “I have a question about an order I placed in the Medela Shop.”
Why haven’t I received any email updates about my order?
An order confirmation email, a shipping alert email, and a post-delivery email will be sent to you as your order progresses. It may take up to 15 minutes for the email to arrive from firstname.lastname@example.org. Please save this email address as a trusted contact to avoid your updates being sent to your Spam folder.
Can I edit my order once I’ve placed it?
No, once an order has been placed it cannot be changed and shipping cannot be altered.
Can I cancel my order once I’ve placed it?
Yes, you can find out our cancelation policy here, and if you’re within the accepted cancelation window, you can find the button to submit a cancelation request by visiting the "order history" page from your Medela Family profile.
How can I see my previous orders?
To see previous order history:
1. Sign In to your Medela account
2. Navigate to your Medela profile page
3. Click on “order history” in the Track Your Medela Orders section
Orders are listed by most recent with the order’s current status.
Is there a fee if I return my product?
A 20% restocking fee will be deducted from your refund for returned products. Return shipping cost is paid for by the customer.
Can I return a product if I’ve opened it?
Apart from apparel items, we can’t accept returns for opened breastfeeding products for health reasons. Please dispose of your product through your local waste management.
Can I return a product if I received it as a gift?
To return a product, we will need your order number and the email address used to place the order. If you have this information, you can return a product. The refund will be credited to the credit card used to place the original order.
Can I return an item to Medela if I purchased it from another store?
No, please return products through the store from which you purchased them.