Customer Service

Here to help!

How to Reach Us

Our team is here to help whether you’re a parent, family member, caretaker, or business customer. ¡Y no se preocupe, también hablamos español!

NOTICE: Due to safety measures taken for COVID-19, our phone team is operating at a reduced capacity and you may experience slightly longer hold times. For immediate help, we’ve extended our live chat hours to better support you!

Product Support

  • Live Chat: weekdays 5am - midnight (CT)
  • Phone: 1-800-435-8316 weekdays 7:30am-5pm (CT)

Insurance Order Support

  • Live Chat Only: weekdays 6am - 6pm (CT)

Additional Contact Information

    Mailing address:
    Medela LLC 1101
    Corporate Drive McHenry, IL 60050

    Fax: 1-800-995-7867

Outside of the United States? Choose your country.

Email Contacts

Breastfeeding University
breastfeedingu@medela.com

 

MyMedela feedback/suggestions
mymedela@medela.com

 

Account distributor order 
accountsupport@medela.com

 

Professional education programs 
education@medela.com

Tradeshow and event inquiries 
tradeshows@medela.com

 

Donation inquiries
medelacares@medela.com

 

Store/product locator
storelocatorinquiry@medela.com

 

Website feedback/suggestions 
webfeedback@medela.com

 

Email Service Team

Don't wait for an answer... Our customer service team can help you now via live chat! Simply click the chat tab on the side of your browser window.

Please note: Due to high volume, email response time may take up to 3 days

If you would like to email our customer service team about feedback/suggestions, replacement parts, or warranty information, you can reach us at customer.service@medela.com.