Customer Service

Here to help!

Contact Information

Our team is here to help whether you’re a mom, dad, family member, friend, or business customer.

Day or night, our Live Chat team is here for you!

Live Chat is available Monday through Friday, 5 a.m. to midnight. And, because we care about you, we're here to help you on Saturday mornings too!

Phone: 1 (800) 435-8316
Fax: 1 (800) 995-7867
Se habla español.
Monday - Friday: 7:30am - 6:00pm (CST) - Please see below for temporarily reduced phone hours.


Mailing address:
Medela LLC
1101 Corporate Drive
McHenry, IL 60050

Outside of the United States? Choose your country.

Reduced Customer Service Phone Hours

Until further notice, our phone team is operating at a reduced capacity and you may experience slightly longer hold times. For immediate help, we’ve extended our chat support to better support you! Reach us by phone between 7:30 a.m. to 5:00 p.m. CT, or connect with us live through chat between 5:00 a.m. and midnight CT.

Email Contacts

Breastfeeding University
breastfeedingu@medela.com

 

MyMedela feedback/suggestions
mymedela@medela.com

 

Account distributor order 
accountsupport@medela.com

 

Professional education programs 
education@medela.com

Tradeshow and event inquiries 
tradeshows@medela.com

 

Donation inquiries
medelacares@medela.com

 

Store/product locator
storelocatorinquiry@medela.com

 

Website feedback/suggestions 
webfeedback@medela.com

 

Email Service Team

Don't wait for an answer... Our customer service team can help you now via live chat! Simply click the chat tab on the side of your browser window.

Please note: Due to high volume, email response time may take up to 3 days

If you would like to email our customer service team about feedback/suggestions, replacement parts, or warranty information, you can reach us at customer.service@medela.com.