Customer Service

Helpful resources


Have a question? Start here with our popular topics.



More topics:


Find answers for troubleshooting your pump, battery life, suction, and more.

Product Manuals

Whether your product instruction manual is lost, ripped, or covered in spit-up – we always have it available for you here.


Because sometimes it's better to be shown than told.


Contact information:

Our team is here to help whether you’re a mom, dad, family member, friend, or business customer.

Day or night, our Live Chat team is here for you!

Live Chat is available Monday through Friday, 5 a.m. to midnight. And, because we care about you, we're here to help you on Saturday mornings too! 

Due to our New System Launch, we will have temporary changes to our Live Chat Hours:
Monday through Friday 7:00 am to 7:00 pm

Phone: 1 (800) 435-8316
Fax: 1 (800) 995-7867
Se habla español.
Monday - Friday: 7:30am - 6:00pm (CST)

Mailing address:
Medela LLC
1101 Corporate Drive
McHenry, IL 60050

Outside of the United States? Choose your country.



Additional resources:

Ask the LC

Connect one-on-one via email with our Board-Certified Lactation Consultant to answer your breastfeeding and pumping questions.


The Moms' Room

We have everything you need to build confidence and breastfeed how you want, for as long as you want.



Email contacts:

Breastfeeding University:

MyMedela feedback/suggestions:

Account distributor order:

Professional education programs:

Tradeshow and event inquiries:

Donation inquiries:

Store/product locator:

Website feedback/suggestions:


Email service team:

Don't wait for an answer... Our customer service team can help you now via live chat!

Simply click the chat tab on the side of your browser window.


Please note: Due to high volume, email response time may take up to 3 days

If you would like to email our customer service team about feedback/suggestions, replacement parts, or warranty information, you can reach us at